Customer Service Representative

6 days ago


Rhyl, Denbighshire, United Kingdom Hungry Horse Full time

Job Summary

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Hungry Horse. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences and creating unforgettable moments for our guests.

Key Responsibilities

  • Provide top-notch customer service, ensuring that every guest feels valued and cared for.
  • Work collaboratively with our kitchen and bar teams to deliver seamless service and exceed customer expectations.
  • Develop a deep understanding of our menu and drinks offerings, making recommendations to customers and promoting our signature dishes and drinks.
  • Contribute to a positive and inclusive team culture, supporting your colleagues and helping to drive sales and revenue growth.

What We Offer

  • A competitive salary and benefits package, including pension contribution.
  • The opportunity to further your career across our well-known brands, with training and development opportunities at every level.
  • A 33% discount on all food and drink for you and 15% for your loved ones across our brands.
  • A free employee assistance program, providing mental health, well-being, financial, and legal support.

About Us

Hungry Horse is a leading pub chain, dedicated to serving up delicious food and drink in a welcoming and inclusive environment. We're passionate about creating memorable experiences for our guests and building strong relationships with our communities.



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