Customer Service Coordinator

5 days ago


Rhyl, Denbighshire, United Kingdom Ernest Gordon Recruitment Limited Full time
About the Role

We are seeking an experienced Customer Service Administrator to join our team at Ernest Gordon Recruitment Limited. As a key member of our contracts division, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Provide first-class customer service to clients via virtual meetings and email correspondence
  • Manage the escalation and complaints inbox, resolving issues promptly and efficiently
  • Conduct report writing and data presentation to support business decisions
  • Coordinate with the scheduling team to ensure seamless service delivery
  • Perform general administration tasks, including updating systems and tracking KPIs
Requirements
  • Administrator or similar experience in a customer-facing role
  • Background in customer service or account management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer

As a valued member of our team, you will enjoy a stable Monday-to-Friday position, with opportunities for training and progression. You will be part of a growing contracts division, working with a leading medical equipment supplier who prioritize their staff and offer a range of benefits.



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