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Claims Handler

2 months ago


Liverpool, Liverpool, United Kingdom Acorn Insurance and Financial Services Limited Full time
Job Title: Fleet and Product Specialist Claims Handler

We are seeking a highly organized and dynamic Claims Handler to join our Fleet and Specialist product team.

This individual will be responsible for proactively managing a portfolio of Fleet and Specialist products in motor claims from start to settlement, covering all Heads of Damage such as Accidental Damage, Property Damage, Credit Hire, and Third-party Personal Injury claims (Portal and Non-Portal).

The successful candidate will provide an exceptional level of service and relationship management to our Fleet customers, ensuring timely communication and resolution of claims.

Key Responsibilities:
  • Validate all claims for indemnity and fraud
  • Contact all potential claimants or representatives in a timely manner to establish our exposure in respect of all Heads of Damage
  • Accurate quantum assessment of claims presented using relevant tools
  • Minimize indemnity spend through commercial decision-making
  • Accountability for own performance against set objectives
  • Assist with coaching and mentoring of less experienced handlers
Requirements:
  • Significant PI and/or credit hire claims experience
  • Commercial market awareness and extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules, and hourly rate costs
  • Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal
About Us:

Acorn Insurance and Financial Services Limited is a growing business with great opportunities to build your knowledge of the financial services industry.

We provide full training and continuous coaching in-house, giving you the tools necessary to help you personally grow your career with the business.

Why Choose Us:
  • Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade and length of service
  • Additional Buy and Sell Holidays
  • Company Sick Pay Scheme
  • Company Paid Maternity and Paternity Leave
  • Generous Company Pension Scheme
  • Perk Box Online and High Street vouchers and discounts
  • Fresh fruit Deliveries twice a week
  • £250 Refer a friend bonus
  • Cycle to work scheme
  • Free eye test vouchers and a contribution towards the frames
  • Free self-development and qualifications via Magpie Learning
  • A comprehensive Mental Health support with a wide network of mental health first aiders and free counselling sessions
  • Free Hot Drinks
  • Regular Employment Engagement including ongoing competitions with fantastic prizes