Hospitality Operations Manager

3 weeks ago

Worcester, Worcestershire, United Kingdom Holroyd Howe Full time
Job Description

£12.61 per hour working term time only.

Job Summary: We are seeking a highly skilled and experienced Hospitality Operations Manager to join our team at Holroyd Howe. As a key member of our hospitality team, you will be responsible for providing a professional catering service and contributing towards ensuring that company standards are maintained and that company expectations are met within the agreed objectives for the RGS Group.

Key Responsibilities:

  • Manage site-specific hospitality services at all four locations in accordance with the contract and weekly events.
  • Drive hospitality performance through management and monitoring of KPIs, labour, and costs.
  • Ensure that costs are controlled and charged with free issues in line with budget.
  • Control costs through ensuring weekly stock take is managed and liaise as appropriate with all departments.
  • Seek new ways to control costs and drive service standards across the hospitality department.
  • Ensure the unit complies with all company and client policies, site rules, and statutory regulations, i.e., licensing laws, Trading Standards, and EHO.
  • Facilitate a high support, high challenge performance management culture that motivates an engaged workforce.
  • Experience in a large-scale events environment.
  • Operational knowledge, skills, and experience in managing multi-service operations.
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels.
  • Demonstrate resilience when faced with conflicting business challenges.
  • Ability to interpret and utilize varied financial and commercial information.
  • Achieve set standards and operate to performance criteria, for example, health and safety, hygiene.

Requirements:

  • Have worked in a similar environment at a management level, possessing excellent supervisory and communication skills.
  • Be a proven, hands-on leader, able to invest in your team and their development.
  • Be naturally outgoing and vibrant, display a real passion for food and customer service.
  • Have excellent Health & Safety knowledge.
  • Be financially astute and have strong IT literacy.
  • Be innovative and creative and driven by excellence.
  • Stay up to date with current food trends.

Benefits:

  • Free meals whilst at work.
  • Career development opportunities.
  • HIT Apprenticeships for all experience levels.
  • Reward & recognition schemes.
  • People awards to celebrate our employees.
  • Work/life balance.
  • Employee Benefits Platform.
  • Employee Assistance Program.
  • Recommend a friend scheme.
  • Company sick pay scheme.
  • Prestigious working environments.
  • Team events scheduled throughout the year.
  • 28 Holiday days inclusive of bank holidays.
  • Pension scheme.
  • Competitive salary.

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