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Hospitality Operations Manager

2 months ago

Worcester, Worcestershire, United Kingdom Holroyd Howe Full time
{"title": "Hospitality Supervisor Role", "description": "Job Summary

We are seeking a highly skilled and experienced Hospitality Supervisor to join our team at Holroyd Howe. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our catering services.

Key Responsibilities
  • Manage site-specific hospitality services at all four locations, ensuring compliance with contracts and weekly events.
  • Drive hospitality performance through management and monitoring of KPIs, labor, and costs.
  • Control costs by ensuring weekly stock takes are managed and liaising with all departments as necessary.
  • Seek new ways to control costs and drive service standards across the hospitality department.
  • Ensure the unit complies with all company and client policies, site rules, and statutory regulations.
  • Facilitate a high-support, high-challenge performance management culture that motivates an engaged workforce.
Requirements
  • Experience in a large-scale events environment.
  • Operational knowledge, skills, and experience in managing multi-service operations.
  • Excellent interpersonal skills and ability to communicate effectively with customers, clients, and employees at all levels.
  • Demonstrate resilience when faced with conflicting business challenges.
  • Ability to interpret and utilize varied financial and commercial information.
  • Achieve set standards and operate to performance criteria, such as health and safety, hygiene.
What We Offer
  • Free meals while at work.
  • Career development opportunities.
  • HIT Apprenticeships for all experience levels.
  • Reward and recognition schemes.
  • People awards to celebrate our employees.
  • Work-life balance.
  • Employee Benefits Platform.
  • Employee Assistance Program.
  • Recommend a friend scheme.
  • Company sick pay scheme.
  • Prestigious working environments.
  • Team events scheduled throughout the year.
  • 28 Holiday days inclusive of bank holidays.
  • Pension scheme.
  • Competitive salary.
", "lang_code": "en"}