Group Sales Executive

6 days ago

London, Greater London, United Kingdom Sales at The Londoner Full time
About the Role

We are seeking a highly skilled and experienced Groups & Events Planning Executive to join our Sales team at The Londoner. As a key member of our team, you will be responsible for delivering exceptional service to our guests and supporting the Sales team with administrative tasks to support Group Arrivals & Stays at the hotel.

Key Responsibilities
  • Support the Sales team with administrative tasks to ensure seamless delivery of Group Arrivals & Stays.
  • Work closely with all departments in the hotel to deliver bespoke service to our guests.
  • Assist with the conversion of Groups, ensuring accurate and timely delivery of Group Resumes.
  • Take responsibility for ensuring all payments are taken and actioned as necessary for pre-payments and online extranet payments.
  • Deliver exceptional guest experiences, adding value to each guest's journey and bringing the Londoner core values to life.
Requirements
  • Previous experience in a similar role is ideal.
  • A proven track record in delivering exceptional customer service.
  • Advanced ability to use IT applications, including EHL Apps, Microsoft applications, Touchpoint, Delphi, Opera, and multi-platforms for data acquisition.
  • Excellent telephone communication etiquette and impeccable command of English.
What We Offer
  • Competitive salary.
  • 28 days Holiday per annum including Bank Holidays increasing with long service.
  • Complimentary hot meals, salad bar, and unlimited beverages provided daily.
  • Recommend a Friend Scheme of up to £500 per friend recommended.
  • Annual complimentary night stays within our hotels.
  • Preferential accommodation rates for all Edwardian Hotels for Hosts, their family, and their friends.
  • Access to a discount platform for all of the most popular stores and outlets.
  • Auto enrolment into our company pension scheme.
  • Regular social events across all hotels.
  • Annual company recognition events held in January each year.
  • Wellbeing champions across all of our hotels.
  • Access to our company doctor for medical appointments and occupational health support.
  • Access for all hosts to our online learning platform Edwardian Academy.
  • Opportunities for promotion and a wide range of training programs to support your development.

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