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Client Relations Specialist
2 months ago
Position:
Customer Service Advisor
Location:
St Albans
Compensation:
£25,000 - £27,000
Are you enthusiastic about providing outstanding customer support? We have a fantastic opportunity with a prominent supplier in the hospitality sector.
Our client is recognized for offering a wide array of premium products, ranging from bedding and bath linens to personal care items.
They are committed to delivering an exceptional experience for their customers, establishing themselves as a reliable partner for numerous establishments throughout the UK.
We are looking for a dedicated and detail-oriented individual to become a part of our client's vibrant Customer Service Team.This role is crucial in fostering excellent customer relationships, as you will serve as the initial point of contact for their esteemed clients.
If you are a knowledgeable, approachable, and supportive individual who excels in a dynamic environment, this could be an ideal opportunity for you.
Key Responsibilities:
Engage with customers through phone and email communications
Process orders and maintain accurate data records
Gather missing information, handle payments, and resolve inquiries
Collaborate with the logistics team to ensure prompt deliveries
Relay customer feedback to internal teams
Utilize specialized software systems
Stay informed about new products and features
Establish and nurture effective customer relationships
Deliver exceptional personal and professional service
Essential Skills:
Outstanding telephone etiquette and problem-solving skills
Ability to manage multiple tasks, prioritize effectively, and work under pressure
Strong organizational skills and meticulous attention to detail
Team-oriented with a strong commitment and experience in CRM software
Proficient in MS Office and keyboard skills
Effective at upselling and promoting products
Benefits:
Monday to Friday, 09:00 to 17:00 (no weekends or bank holidays)
Onsite parking available
Paid breaks (45 minutes for lunch, 10 minutes in the morning, 10 minutes in the afternoon)
33 days of annual leave (including bank holidays)
25% employee discount and a monthly complimentary pack of toilet paper
Contributory pension plan
End-of-month social events
If you are eager to be part of a growing, family-oriented company that prioritizes customer satisfaction, we would love to hear from you.
