Junior IT Support Apprentice

4 weeks ago

Durham, Durham, United Kingdom Durham University Full time
About Durham University
At Durham University, we take pride in our exceptional team, which is integral to our globally recognized institution and vital to our local community. We empower our staff to achieve remarkable outcomes and invite you to become part of our dynamic workforce.

Our university offers a diverse range of roles and responsibilities, contributing to a thriving and successful community. Regardless of where you are in your career journey, we believe there is a position that aligns with your unique skills and talents.

We are committed to promoting and actively supporting equality, diversity, and inclusion. It is essential that every individual can express themselves and thrive in an environment where mutual respect and fairness are paramount. We seek candidates who share these values.

We encourage applications from individuals belonging to groups that are under-represented in our workforce, including those with disabilities, women, and individuals from black, Asian, and minority ethnic backgrounds. For more information on our EDI strategy and values, please refer to our website.

The Role
The Computing and Information Services (CIS) department manages a substantial operational budget and oversees numerous transformative initiatives, employing approximately 185 staff members. The Senior Leadership Team collaborates closely with the Chief Information Officer (CIO) across various portfolios, including Strategy and Change, Technical Services, Information Services (IS), and Cyber Security. CIS partners with departments throughout the university to deliver academic, teaching, and administrative services that support the institution's daily operations.

CIS is a collaborative yet challenging environment where high expectations are set for self-motivated individuals who excel in teamwork. The department adopts a hybrid working model tailored to the specific role and individual needs.

As an apprentice, you will be sponsored to pursue a Level 5 Data Engineer apprenticeship. In this role, you will assist in maintaining the daily operations and ongoing enhancements of Computing and Information Services (CIS). Assigned to the Information Systems (IS) Estates and Facilities Solutions (EFS) team, you will ensure the delivery of high-quality IT services across the university, supporting students, staff, and visitors in their use of Durham University IT systems.

Your responsibilities will include:

• Conducting software testing
• Integrating software solutions
• Configuring software applications
• Providing software support and troubleshooting
• Analyzing data and generating insights
• Evaluating user experience through design and analysis
• Authoring and publishing content
• Managing security operations
• Overseeing incident management

For further details about the role and its responsibilities, please refer to the complete job description.

Working at Durham
Joining the university comes with a competitive salary and a comprehensive benefits package, including:

• 27 days of annual leave, in addition to 8 public holidays and 4 customary days, totaling 39 days off.
• Flexible travel options, including campus parking, a cycle-to-work scheme, and discounts with local transport providers.
• Access to exclusive discounts on various products and services through our benefits portal.
• On-site nursery facilities and holiday camps for children aged 5-16.
• Support for health and wellbeing, including discounted gym memberships and a 24/7 Employee Assistance Programme.
• Opportunities for staff volunteering.
• Family-friendly policies, including generous maternity and adoption leave.
• Commitment to professional development through qualifications, IT skills training, and apprenticeships.
• Attractive pension schemes.

Discover more about our total rewards and benefits package on our website.

Application Requirements
To be considered for this position, candidates should demonstrate the following skills and experience:

Essential Criteria:

Qualifications/Experience
1. Five GCSEs at Grade C or Level 4, including English Language and Mathematics.
2. Experience working collaboratively within a team.
3. Proven ability to manage time effectively to meet deadlines.
4. Completion of, or progress towards:
a. Level 3 digital-related apprenticeship at grade Merit or above,
or;
b. 3 A-Level passes at CCC or above, with one subject being a STEM subject (e.g., Maths, Chemistry, Physics, or Computer Science),
or;
c. BTEC Digital/ICT related Level 3 at grade DMM or above,
or;
d. T-Level in an Engineering or Digital pathway at grade Merit or above.

Skills/Abilities/Knowledge
5. Strong verbal and written communication skills.
6. Proficient digital skills, including experience with digital devices and applications.
7. Ability to collaboratively solve problems and address straightforward issues.
8. Capability to provide guidance and support to colleagues and customers.
9. Basic software coding knowledge acquired through education, previous employment, or personal interests.

Desirable Criteria
1. Awareness of health and safety regulations.

How to Apply
We prefer online applications. Updates regarding your application will be communicated via automated emails from our e-recruitment system. Please check your spam/junk folder to ensure you receive all updates.

Application Submission:
  • An up-to-date CV
  • A cover letter detailing your interest in the role
  • A supporting statement outlining how you meet each essential criterion in the Person Specification
For More Information
If you have questions about the role or the application process, please reach out for assistance.

Role Requirements
1. Eligibility for the apprenticeship position requires specific criteria to be met, including not having obtained a higher education qualification at Level 5 or above.
2. Flexibility in working hours is necessary to cover all duties, especially during major incidents or software upgrades.
3. A four-week annual leave restriction is in place at the start of the academic year to support staff and students during peak periods.

Typical Role Activities
Service Delivery
• Deliver exceptional service to students and colleagues by adhering to established procedures.
• Ensure compliance with health and safety regulations and report any hazards.
• Maintain and care for specialized equipment as needed.

Teamwork
• Collaborate effectively with team members.
• Assist colleagues with key activities within your service.
• Learn from experienced colleagues and share any challenges with senior staff.

Communication/Personal Development
• Commit to the university's values of equality, diversity, and inclusion.
• Respond to requests for information in a timely manner.
• Utilize digital tools for communication with students and colleagues.
• Perform any other reasonable duties as required.

Please note that by submitting your application, you consent to the processing of your data in accordance with the university's privacy policy.

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