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Tech Team Lead
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Technical Support Specialist to join our team at FireAngel Safety Technology. As a key member of our Internal Technical Support initiative, you will play a critical role in delivering exceptional customer support and ensuring the success of our latest connected product offerings.
Key Responsibilities:
- Provide technical support to customers via various channels, including phone, email, and chat, in a professional and courteous manner.
- Lead the second-line Technical Support solution for FireAngel, escalating complex issues to third-line external support when necessary.
- Collaborate with cross-functional teams to ensure seamless customer experiences and resolve technical issues efficiently.
- Stay up-to-date with industry trends, best practices, and advancements in technology relevant to training and technical support.
- Develop and maintain technical documentation, knowledge bases, and other resources to support customer support efforts.
Requirements:
- Proven experience in a technical support role, with a strong background in troubleshooting hardware, software, and network issues.
- Excellent technical aptitude, with proficiency in diagnosing and resolving complex technical problems.
- Customer-centric mindset, with a passion for delivering exceptional service and support.
- Familiarity with help desk software, CRM systems, and remote support tools.
- Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and stakeholders.
Preferred Qualifications:
- Previous experience in testing and inspecting electrical equipment.
- Background in electrical engineering or a related electronics field.
- Experience with AI/automated customer support channels.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
About Us:
FireAngel Safety Technology is a leading provider of innovative home safety products, dedicated to protecting and saving lives through simple and accessible solutions. We are committed to delivering exceptional customer support and ensuring the success of our customers.
