Customer Loyalty Specialist

2 weeks ago

Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Customer Resolution Specialist

About Us

We are a leading telecommunications company, Daisy Communications Limited, dedicated to providing exceptional customer service and innovative solutions in the industry. Our team is committed to delivering excellent results and creating a positive impact on our customers.

Key Responsibilities:

  • Conduct outbound call activities to address customer needs and resolve issues promptly
  • Identify opportunities for revenue growth through cross-selling initiatives and strategic partnerships
  • Recognize and escalate process issues for resolution and improvement
  • Enhance customer loyalty and reduce churn rate by collaborating with other departments and stakeholders
  • Demonstrate strong communication skills with accuracy and clarity, and provide excellent customer service

Qualifications and Skills:

  • Experience in a fast-paced sales environment with a proven track record of success
  • Proficiency in Microsoft applications and data analysis tools
  • Ability to analyze and interpret data to inform business decisions
  • Take ownership of tasks and see them through to completion, with a focus on quality and results
  • Effective questioning and listening skills for issue resolution and customer satisfaction
  • Positive attitude with flexibility in work approach and a commitment to continuous learning

Benefits and Perks:

  • Competitive holiday package with additional days based on service length
  • Referral bonus scheme and recognition program
  • Professional development opportunities and training programs
  • Eye care vouchers and discounted healthcare membership
  • Special mobile deals for employees and their loved ones
  • Access to discounts at numerous retailers and online stores
  • Extra day off for employees' birthdays or special occasions

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