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Customer Loyalty Specialist

2 months ago


Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly skilled Customer Loyalty Specialist to join our team at Daisy Communications Limited. As a key member of our sales-focused organization, you will play a crucial role in driving customer satisfaction and loyalty.

Key Responsibilities
  • Customer Engagement: Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Issue Resolution: Effectively resolve customer complaints and issues in a timely and professional manner.
  • Cross-Selling Opportunities: Identify and capitalize on opportunities to upsell and cross-sell our products and services to customers.
  • Process Improvement: Analyze and improve our internal processes to ensure seamless customer experiences.
  • Team Collaboration: Work closely with other departments to ensure alignment and effective communication.
Requirements
  • Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Technical Skills: Be proficient in Microsoft packages and able to analyze and interpret data.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve customer issues and improve processes.
  • Adaptability: Show a flexible approach to work and be able to adapt to changing priorities.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Professional Development: Opportunities for professional growth and development.
  • Recognition and Rewards: Recognition and rewards for outstanding performance.

About Us

Daisy Communications Limited is a leading provider of telecommunications services. We are committed to delivering exceptional customer experiences and driving business growth.