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Head of Customer Experience

2 months ago

London, Greater London, United Kingdom Crest Recruitment Full time

About Us:

Crest Recruitment is a leading provider of recruitment services to the construction industry, with a strong reputation for delivering high-quality candidates to our clients.

Job Purpose:

We are seeking an experienced Customer Care professional to join our team as a Head of Customer Experience. The successful candidate will be responsible for leading our Customer Care team, ensuring that our customers receive exceptional service and support throughout their journey with us.

Key Responsibilities:

  • Lead and manage the Customer Care team, providing guidance and support to ensure that our customers receive the highest level of service.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other departments to ensure that our customers receive a seamless and integrated service.
  • Monitor and analyze customer feedback and data to identify areas for improvement.
  • Develop and maintain relationships with key stakeholders, including customers, suppliers, and partners.
  • Ensure that our customer care processes and procedures are aligned with industry best practices and regulatory requirements.

Requirements:

  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Leadership and management experience, with the ability to motivate and inspire a team.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and team members.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • The chance to work with a leading provider of recruitment services to the construction industry.