Account Consultant

3 days ago

London, Greater London, United Kingdom Houseful Full time
About the Role

We are seeking a highly motivated and results-driven Account Consultant - Renewals & Retention to join our team at Houseful. As a key member of our customer success team, you will be responsible for retaining and growing our customer base across the UK.

Key Responsibilities
  • Effectively manage incoming cancellations and customer renewals.
  • Manage our lapsed customers for non-payment.
  • Proactive outbound calling as well as dealing with incoming calls and queries - and ensuring the highest conversion of retention and renewals customers.
  • Help to deliver revenue growth across Zooplas portfolio of products (property marketing, CRM software, website products and marketing reach products) as appropriate.
  • Demonstrate quality customer engagement as well as maintain a high degree of business acumen and product awareness.
  • Ensure that you maintain client records in Salesforce with accurate, high quality information.
  • Continually develop your product knowledge to ensure you are comfortable discussing Zooplas entire product suite. Attend internal/external training sessions as and when appropriate to increase your skill set. Be responsible for continually updating your product, market and competitor knowledge.
  • Maintain effective communication links with all other teams & departments across the business and communicate effectively with internal & external customers.
  • To handle customer complaints or enquiries when appropriate and own the enquiry to completion.
  • To act as an effective, professional ambassador for the company at all external events, conferences and presentations when required.
  • Participate in special projects as and when required.
Requirements
  • Experience in B2B retention and sales, working in a consultative sales role.
  • Understanding of CRM systems and their importance in commercial businesses.
  • Outstanding organisational and time management skills that allow you to manage your own time effectively and work to tight deadlines.
  • Ability to be flexible and comfortable in a fast-moving performance-led environment, adapting quickly to change.
  • Self-motivated and results-orientated – with the ability to work on own initiative; demonstrate consistently sound judgement and creative thinking.
  • Exposure working in digital transformation environments helping customers to understand the value of and how to unlock their digital potential.
  • Communicating effectively with both internal and external customers and engaging constructively in team meetings etc.
  • Desire to be part of and contribute to the success of a fast-growing organisation.
  • Minimum intermediate IT skills in Google Slides/Sheets or Powerpoint/Excel.
Desired Skills
  • Knowledge of property, software or digital media background.
  • Proven track record of working cross channel with a varied product portfolio.
About Us

Houseful is home to trusted brands Zoopla, Alto, Hometrack, Calcasa and Prime location. Together we're creating the connections that power better property decisions, by unlocking the combined strength of software, data and insight.

Benefits
  • Everyday Flex - greater flexibility over where and when you work
  • 25 days annual leave + extra days for years of service
  • Day off for volunteering & Digital detox day
  • Festive Closure - business closed for period between Christmas and New Year
  • Cycle to work and electric car schemes
  • Free Calm App membership
  • Enhanced Parental leave
  • Fertility Treatment Financial Support
  • Group Income Protection and private medical insurance
  • Gym on-site in London – or membership in regional offices
  • Pension contribution by the company
  • Discretionary annual bonus up to 10% of base salary
  • Talent referral bonus up to £5K

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