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Account Consultant
2 months ago
At Hometrack, we're dedicated to empowering our customers to make informed decisions about their homes. As an Account Consultant, you'll play a vital role in helping us achieve this goal.
We're seeking a skilled and motivated individual to join our team as an Account Consultant - Renewals & Retention. In this role, you'll be responsible for proactively contacting our customers across both portal and software divisions, delivering value-based solutions to secure our customer base.
Key Responsibilities:
- Drive revenue growth across our portfolio of products, including property marketing, CRM software, website products, and marketing reach products.
- Develop and maintain strong relationships with our customers, ensuring exceptional customer engagement and a deep understanding of their needs.
- Manage customer records in Salesforce, ensuring accurate and high-quality information.
- Handle customer complaints and enquiries, owning the enquiry to completion and providing a high level of customer satisfaction.
- Represent the company at external events, conferences, and presentations, showcasing our expertise and building strong relationships with our customers.
- Participate in special projects, driving innovation and improvement across our business.
What We Offer:
- A competitive salary and benefits package, including 25 days annual leave and extra days for years of service.
- A day off for volunteering and a digital detox day.
- Cycle to work and electric car schemes.
- Enhanced parental leave and fertility treatment financial support.
- Group income protection and private medical insurance.
- A 5% pension contribution by the company.
- A discretionary annual bonus up to 10% of base salary.
- A talent referral bonus up to £5K.
Join our team and be part of a dynamic and innovative company that's shaping the future of property decisions. Apply now to become an Account Consultant and help us unlock customer potential.
