Technical Support and Development Specialist

4 weeks ago

Whitefield, Borough of Bury, United Kingdom the Best Jobs Full time

About The Best Jobs

We are a leading provider of technology solutions, dedicated to delivering exceptional service and support to our clients.

Job Description: Technical Support and Development Specialist

We are seeking a motivated and enthusiastic individual to join our team as a Technical Support and Development Specialist. In this role, you will play a vital part in ensuring the smooth operation of our systems and providing technical assistance to our users.

Key Responsibilities:

  • Provide prompt and efficient troubleshooting for technical issues.
  • Maintain accurate data records through meticulous entry and updates.
  • Manage support tickets, ensuring timely communication and resolution.
  • Contribute to junior software development tasks under guidance.
  • Manage and maintain databases, upholding data integrity and security.
  • Deliver exceptional customer service and technical support to our valued users.
  • Collaborate effectively with team members to enhance processes and improve service delivery.

Requirements:

  • A foundational understanding of technical troubleshooting principles.
  • Basic knowledge of software development concepts.
  • Familiarity with database management practices.
  • Strong attention to detail and excellent organizational skills.
  • Effective communication skills, both written and verbal.
  • Ability to work independently and as part of a cohesive team.
  • Proficiency in using computer systems and software applications.

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