Current jobs related to Service Desk Engineer Field Support Specialist - Whitefield, Borough of Bury - People Prime Worldwide
-
Electrical Switchgear Field Service Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom Expert Employment Full timeJob Summary:Expert Employment is seeking an experienced Electrical Switchgear Field Service Specialist to join our team. The ideal candidate will have a strong background in electrical maintenance and a proven track record of working with medium and low voltage switchgear.Key Responsibilities:• Retrofit, service, repair, and maintain medium and low voltage...
-
Electrical Field Maintenance Specialist
3 days ago
Whitefield, Borough of Bury, United Kingdom Expert Employment Full timeJob OverviewExpert Employment is seeking an experienced Electrical Field Maintenance Engineer to join our team as an Electrical Switchgear Field Service Engineer. This role requires the successful candidate to retrofit, service, repair, and maintain medium and low voltage Electrical Switchgear, Transformers, and protection relays across the UK. Regular...
-
Electrical Switchgear Field Service Technician
3 weeks ago
Whitefield, Borough of Bury, United Kingdom Expert Employment Full timeElectrical Switchgear Field Service Technician required to retrofit, service, repair, and maintain medium and low voltage Electrical Switchgear, Transformers, and protection relays across the UK. Travel is required for this role.Key ResponsibilitiesPerform routine maintenance, full service legacy, and routine inspections of Electrical Switchgear.Upgrade and...
-
Care Support Specialist
3 days ago
Whitefield, Borough of Bury, United Kingdom Pennine Care NHS Foundation Trust Full time**Job Overview**Pennine Care NHS Foundation Trust is committed to providing high-quality care and support services to our service users. We are seeking a skilled and compassionate Care Support Specialist to join our team.**About the Role**This exciting opportunity involves working as an assistant or co-worker in therapeutic activities and group work with the...
-
Technical Support and Development Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeJob Title: Junior Technical Support and Development SpecialistJob Summary: We are seeking a dedicated and enthusiastic Junior Technical Support and Development Specialist to join our team. The ideal candidate will be responsible for troubleshooting technical issues, managing data entry and maintenance, handling support tickets, and assisting with junior...
-
Customer Support Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom MCLEO SMART SERVICES (OPC) PRIVATE LIMITED Full timeJob SummaryeProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. We are seeking a skilled Customer Support Specialist to join our team in handling incoming technical issues from ePS customers worldwide.Key ResponsibilitiesProvide support to customers...
-
Senior DevOps Engineer
3 weeks ago
Whitefield, Borough of Bury, United Kingdom MCLEO SMART SERVICES (OPC) PRIVATE LIMITED Full timeJob Title: Senior DevOps EngineerJob Summary:We are seeking a highly skilled and experienced DevOps Engineer to join our team at MCLEO SMART SERVICES (OPC) PRIVATE LIMITED. The ideal candidate will have expertise in Java,.NET, and PowerShell scripting, as well as strong knowledge of MAC OS and experience working in a MAC OS environment.Key...
-
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeJunior Technical Support and Development SpecialistWe are seeking a dedicated and enthusiastic Junior Technical Support and Development Specialist to join our team. The ideal candidate will be responsible for troubleshooting technical issues, managing data entry and maintenance, handling support tickets, and assisting with junior software development and...
-
DevOps Engineer
1 month ago
Whitefield, Borough of Bury, United Kingdom eProductivity Software Full timeJob Title: DevOps EngineerDescription:We are seeking a highly skilled and experienced DevOps Engineer to join our team at eProductivity Software. As a DevOps Engineer, you will play a critical role in designing and implementing DevOps solutions, including continuous integration, continuous delivery, and automated deployment...
-
DevOps Engineer
1 month ago
Whitefield, Borough of Bury, United Kingdom eProductivity Software Full timeJob Title: DevOps EngineerDescription:We are seeking a highly skilled and experienced DevOps Engineer to join our team at eProductivity Software. As a DevOps Engineer, you will play a critical role in designing and implementing DevOps solutions, including continuous integration, continuous delivery, and automated deployment...
-
Sales Support Specialist
4 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeSales Support RoleWe are seeking a highly motivated and proactive Sales Support professional to join our dynamic team in Bury/Prestwich, UK. As a Sales Support specialist, you will play a key role in driving sales growth and developing strong relationships with our partners.Key Responsibilities:Lead Generation: Utilize LinkedIn and company data to identify...
-
Technical Support and Development Associate
2 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeJob Title: Junior Technical Support and Development SpecialistWe are seeking a dedicated and enthusiastic Junior Technical Support and Development Specialist to join our team.Key Responsibilities:Troubleshoot and resolve technical issues promptly and efficiently.Perform data entry and maintain accurate records.Manage support tickets, ensuring timely...
-
Customer Support Specialist
4 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeCustomer Support and Helpdesk RoleWe are seeking a skilled Customer Support and Helpdesk professional to join our team at the Best Jobs. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving queries, and ensuring high levels of customer satisfaction.Key Responsibilities:Respond to...
-
Portal Fee Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom JS3 Recruitment Ltd Full timeJob Title: Portal Fee SpecialistWe are seeking an experienced Portal Fee Specialist to join our team at JS3 Recruitment Ltd. The ideal candidate will have a strong background in handling personal injury claims on the MOJ and OIC portals.Key Responsibilities:Uploading cases to both the MOJ and OIC portalsArranging treatment and medical appointmentsSubmitting...
-
Senior Visual Merchandising Specialist
2 days ago
Whitefield, Borough of Bury, United Kingdom Dee Set Full timeAbout the RoleWe are seeking a highly motivated and creative Senior Visual Merchandising Specialist to join our team in Whitefield. As a key member of our retail merchandising team, you will be responsible for delivering exceptional visual merchandising standards across our stores.Job DescriptionThe ideal candidate will have a passion for visual...
-
Customer Experience Specialist
2 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeAbout the Role:As a Customer Experience Specialist at The Best Jobs, you will be responsible for providing top-tier support to our clients, resolving queries, and ensuring high levels of customer satisfaction.Responsibilities:Respond to customer inquiries via various channels, troubleshoot technical and non-technical issues, and assist clients with...
-
Customer Support Specialist
1 month ago
Whitefield, Borough of Bury, United Kingdom eProductivity Software Full timeCustomer Support AnalysteProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries.We are seeking a skilled Customer Support Analyst to join our team, working with customers and other team members to handle incoming technical issues from ePS customers...
-
Customer Support Specialist
1 month ago
Whitefield, Borough of Bury, United Kingdom eProductivity Software Full timeCustomer Support AnalysteProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries.We are seeking a skilled Customer Support Analyst to join our team, working with customers and other team members to handle incoming technical issues from ePS customers...
-
Sales Support Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeAbout the Role:We're looking for a Sales Support professional to join our team. If you're proactive, confident with communication, and eager to learn, this role offers a fantastic opportunity to kickstart your career in sales and account management.Key Responsibilities:Lead Generation: Utilise LinkedIn and company data to identify and source new leads....
-
Automotive Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom Octane Recruitment Full timeWe are seeking a skilled Vehicle Technician/MOT Tester to join our team at Octane Recruitment. Our client is a reputable independent specialist in the automotive industry, known for their commitment to quality. This is an excellent opportunity for a Vehicle Technician/MOT Tester looking to settle in a long-term position.Key Responsibilities:- Carry out...
Service Desk Engineer Field Support Specialist
2 months ago
About People Prime Worldwide:
We are a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, we cater to over 700 clients with our extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.
Job Role: Service Desk Engineer / Field Support Specialist
Experience: 3 to 5 Years
Work Mode: Hybrid
Job Type: Full Time
Location: Remote
Job Description:
Service Desk Operations:
The role requires providing technical support for the end users of our prestigious clients. This is an L1 role where the incumbent is expected to be aware of ITIL methodologies, Incident, Service Request, Change, and Problem. The role demands excellent communication skills, both oral and written, good customer handling skills, and excellent collaboration skills with the ability to work in shifts 24/7. The person will contribute towards effective resolution of issues and fulfillment of service requests. Ideal candidates must be experienced professionals from the same or similar field. They must possess good knowledge of Windows, Active Directory, O365, Networking basics, etc. The person will contribute towards achieving project deliverables (SLAs/KPIs/Improvements, etc.). The ideal candidate must have hands-on experience of resolving technical issues over the phone, chat, and emails.
L1 Technical Support:
- Handling all inbound calls, chat, and emails in the service desk
- Handling basic L1 level queries from end users
- Diagnosing and quickly resolving a wide range of Windows applications issues
- Basic troubleshooting knowledge for internet/LAN and WAN connectivity issues
- Escalating issues beyond the scope of support to the appropriate resolver group using the IT Ticketing System
- Remotely installing, upgrading, supporting, and troubleshooting Windows OS and other authorized desktop applications on laptops/desktops
- Installing, upgrading, supporting, and troubleshooting printers and related computer hardware
- Performing general preventative maintenance tasks on computers, laptops, and printers
- Customizing and configuring desktop hardware to meet specifications and business standards
- Email account administration, including account creation and management, and distribution lists on Office 365
- User account administration, including account creation and management, and password resets on Active Directory
- Familiarizing end users with basic software, hardware, and peripheral device operation and solving basic queries
- Taking ownership and responsibility of queries, issues, and problems and documenting them in the ITSM Tool
- Configuring iPads/iPhones/Android devices for users to enable them to check emails and stay connected on the go
- Basic knowledge of Networking, Virtualization, Outlook, Windows, and Mac OS, Web-Based, and Installable applications
- Customer Focus
- Providing timely and accurate resolution of technical issues experienced by users
- Excellent communication skills
- Identifying and escalating severe issues that could cause production impact
Technical Skillset:
- Networking experience in LAN/WAN environments
- Good knowledge of Active Directory
- Citrix
- O365
- Microsoft Windows
- Mobile Operating Systems (Android/iOS)
- Antivirus
- Knowledge of Infrastructure/Exchange/Server Technologies
- Virtualization/VMware/Cloud