Customer Support Specialist

4 weeks ago


Whitefield, Borough of Bury, United Kingdom the Best Jobs Full time
Customer Support and Helpdesk Role

We are seeking a skilled Customer Support and Helpdesk professional to join our team at the Best Jobs. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving queries, and ensuring high levels of customer satisfaction.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions to their queries.
  • Troubleshoot technical and non-technical issues, working closely with internal teams to resolve complex problems.
  • Assist clients with onboarding and ensure smooth service delivery, fostering strong relationships and building trust.
  • Collaborate with other departments to address client needs and improve processes, driving continuous improvement and excellence.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
  • Strong problem-solving abilities and a customer-first mindset, with a focus on delivering exceptional results.
  • Ability to handle multiple tasks in a fast-paced environment, prioritizing tasks and managing time effectively.

What We Offer:

  • A competitive salary of £25,000 - £30,000 based on experience, with opportunities for growth and professional development.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • The chance to work with a talented team of professionals, driving innovation and excellence in customer support and helpdesk services.


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