Customer Support Specialist
4 weeks ago
We are seeking a skilled Customer Support and Helpdesk professional to join our team at the Best Jobs. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving queries, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing timely and effective solutions to their queries.
- Troubleshoot technical and non-technical issues, working closely with internal teams to resolve complex problems.
- Assist clients with onboarding and ensure smooth service delivery, fostering strong relationships and building trust.
- Collaborate with other departments to address client needs and improve processes, driving continuous improvement and excellence.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues alike.
- Strong problem-solving abilities and a customer-first mindset, with a focus on delivering exceptional results.
- Ability to handle multiple tasks in a fast-paced environment, prioritizing tasks and managing time effectively.
What We Offer:
- A competitive salary of £25,000 - £30,000 based on experience, with opportunities for growth and professional development.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
- The chance to work with a talented team of professionals, driving innovation and excellence in customer support and helpdesk services.
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