Customer Support Specialist
3 weeks ago
eProductivity Software (ePS) is a leading global provider of industry-specific business and production software technology for the packaging and print industries. We are seeking a skilled Customer Support Specialist to join our team in handling incoming technical issues from ePS customers worldwide.
Key Responsibilities
- Provide support to customers via email, chat, and telephone following documented troubleshooting instructions or with instruction from T2 or T3 analysts.
- Answer emails, open cases in Salesforce, identify customers, populate case details, and confirm accuracy of data.
- Review support cases logged via the customer portal, populate any missing detail, and confirm accuracy of data.
- Provide notification to clients when new related software has been released, including direct notification to clients that have resolved issues within the release, in conjunction with ePS's marketing team.
- Provide regular updates to clients in order to maintain an ongoing relationship, providing statistical and progress information, and generating and sending Outreach Reports.
Requirements
- Graduate, preferably BE in Printing or equivalent.
- Experience of 5-8 years of Global Customer Service or Support Experience.
- Printing/Packaging Industry Experience (Preferred).
- Experience in troubleshooting software.
- General computing skills, including email and internet-based navigation.
- Must be fluent (verbal and written) in English.
- Preferred fluency in French and German Languages.
About ePS
ePS is a global team that solves unique business challenges for our customers worldwide. We believe in and are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective. Our commitment to our customers and to an inclusive culture will be evidenced through our actions, outcomes, and the quality of our products and services.
-
Customer Support Specialist
1 month ago
Whitefield, Borough of Bury, United Kingdom eProductivity Software Full timeCustomer Support AnalysteProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries.We are seeking a skilled Customer Support Analyst to join our team, working with customers and other team members to handle incoming technical issues from ePS customers...
-
Customer Support Specialist
1 month ago
Whitefield, Borough of Bury, United Kingdom eProductivity Software Full timeCustomer Support AnalysteProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries.We are seeking a skilled Customer Support Analyst to join our team, working with customers and other team members to handle incoming technical issues from ePS customers...
-
Customer Support Specialist
4 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeCustomer Support and Helpdesk RoleWe are seeking a skilled Customer Support and Helpdesk professional to join our team at the Best Jobs. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving queries, and ensuring high levels of customer satisfaction.Key Responsibilities:Respond to...
-
Customer Experience Specialist
2 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeAbout the Role:As a Customer Experience Specialist at The Best Jobs, you will be responsible for providing top-tier support to our clients, resolving queries, and ensuring high levels of customer satisfaction.Responsibilities:Respond to customer inquiries via various channels, troubleshoot technical and non-technical issues, and assist clients with...
-
Technical Support and Development Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeJob Title: Junior Technical Support and Development SpecialistJob Summary: We are seeking a dedicated and enthusiastic Junior Technical Support and Development Specialist to join our team. The ideal candidate will be responsible for troubleshooting technical issues, managing data entry and maintenance, handling support tickets, and assisting with junior...
-
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeJunior Technical Support and Development SpecialistWe are seeking a dedicated and enthusiastic Junior Technical Support and Development Specialist to join our team. The ideal candidate will be responsible for troubleshooting technical issues, managing data entry and maintenance, handling support tickets, and assisting with junior software development and...
-
Care Support Specialist
3 days ago
Whitefield, Borough of Bury, United Kingdom Pennine Care NHS Foundation Trust Full time**Job Overview**Pennine Care NHS Foundation Trust is committed to providing high-quality care and support services to our service users. We are seeking a skilled and compassionate Care Support Specialist to join our team.**About the Role**This exciting opportunity involves working as an assistant or co-worker in therapeutic activities and group work with the...
-
Sales Support Specialist
4 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeSales Support RoleWe are seeking a highly motivated and proactive Sales Support professional to join our dynamic team in Bury/Prestwich, UK. As a Sales Support specialist, you will play a key role in driving sales growth and developing strong relationships with our partners.Key Responsibilities:Lead Generation: Utilize LinkedIn and company data to identify...
-
Technical Support and Development Associate
2 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeJob Title: Junior Technical Support and Development SpecialistWe are seeking a dedicated and enthusiastic Junior Technical Support and Development Specialist to join our team.Key Responsibilities:Troubleshoot and resolve technical issues promptly and efficiently.Perform data entry and maintain accurate records.Manage support tickets, ensuring timely...
-
AML Compliance Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeAML Compliance SpecialistWe are seeking an AML Compliance Specialist to conduct Know Your Customer (KYC) checks and ensure compliance with Anti-Money Laundering (AML) regulations.Key Responsibilities:Conduct KYC checks on new and existing clients.Investigate suspicious transactions and report findings.Maintain accurate records and ensure documentation is up...
-
Sales Support Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeAbout the Role:We're looking for a Sales Support professional to join our team. If you're proactive, confident with communication, and eager to learn, this role offers a fantastic opportunity to kickstart your career in sales and account management.Key Responsibilities:Lead Generation: Utilise LinkedIn and company data to identify and source new leads....
-
Portal Fee Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom JS3 Recruitment Ltd Full timeJob Title: Portal Fee SpecialistWe are seeking an experienced Portal Fee Specialist to join our team at JS3 Recruitment Ltd. The ideal candidate will have a strong background in handling personal injury claims on the MOJ and OIC portals.Key Responsibilities:Uploading cases to both the MOJ and OIC portalsArranging treatment and medical appointmentsSubmitting...
-
AML Compliance Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeAML/KYC Analyst RoleWe are seeking AML/KYC Analysts to conduct Know Your Customer (KYC) checks and ensure compliance with Anti-Money Laundering (AML) regulations, contributing to our organization's financial integrity.Key Responsibilities:Conduct KYC checks on new and existing clients, ensuring compliance with AML regulations.Investigate suspicious...
-
AML Compliance Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeAML/KYC Analyst RoleWe are seeking AML/KYC Analysts to conduct Know Your Customer (KYC) checks and ensure compliance with Anti-Money Laundering (AML) regulations.Key Responsibilities:Conduct KYC checks on new and existing clients, ensuring compliance with AML regulations.Investigate suspicious transactions and report findings.Maintain accurate records and...
-
ADR Van Driver
3 weeks ago
Whitefield, Borough of Bury, United Kingdom KPI Recruiting Full timeWe are seeking a skilled ADR Van Driver to join our team at KPI Recruiting Ltd. The successful candidate will be responsible for delivering goods to customers in the North West, Yorkshire, North Wales, North East, and the Midlands.The role involves:Delivering goods to customers in a timely and efficient mannerPerforming manual lifting tasks as...
-
AML Compliance Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom the Best Jobs Full timeAML/KYC Analyst RoleWe are seeking AML/KYC Analysts to conduct Know Your Customer (KYC) checks and ensure compliance with Anti-Money Laundering (AML) regulations.Key Responsibilities:Conduct KYC checks on new and existing clients, ensuring compliance with AML regulations.Investigate suspicious transactions and report findings.Maintain accurate records and...
-
AML Compliance Specialist
4 weeks ago
Whitefield, Borough of Bury, United Kingdom Recooty Full timeAML/KYC Analyst RoleWe are seeking skilled AML/KYC Analysts to contribute to our organization's financial integrity by conducting Know Your Customer (KYC) checks and ensuring compliance with Anti-Money Laundering (AML) regulations.Key Responsibilities:Conduct thorough KYC checks on new and existing clients to ensure AML regulations are met.Investigate...
-
AML Compliance Specialist
3 weeks ago
Whitefield, Borough of Bury, United Kingdom Recooty Full timeAML/KYC Analyst RoleWe are seeking a skilled AML/KYC Analyst to join our team at Recooty. As a key member of our compliance team, you will be responsible for conducting Know Your Customer (KYC) checks and ensuring compliance with Anti-Money Laundering (AML) regulations.Key Responsibilities:Conduct thorough KYC checks on new and existing clients to ensure...
-
AML Compliance Specialist
2 months ago
Whitefield, Borough of Bury, United Kingdom Recooty Full timeRecooty is seeking a skilled AML/KYC Analyst to conduct Know Your Customer checks and ensure compliance with Anti-Money Laundering regulations. The ideal candidate will have a strong understanding of AML/KYC processes and be able to work in a fast-paced, regulated environment. Key responsibilities include conducting KYC checks, investigating suspicious...
-
AML Compliance Specialist
2 months ago
Whitefield, Borough of Bury, United Kingdom Recooty Full timeRecooty is seeking a skilled AML/KYC Analyst to conduct Know Your Customer checks and ensure compliance with Anti-Money Laundering regulations. The ideal candidate will have a strong understanding of AML/KYC processes and be able to work in a fast-paced, regulated environment. Key responsibilities include conducting KYC checks, investigating suspicious...