Customer Support Specialist

1 month ago


Whitefield, Borough of Bury, United Kingdom eProductivity Software Full time
Customer Support Analyst

eProductivity Software is a leading global provider of industry-specific business and production software technology for the packaging and print industries.

We are seeking a skilled Customer Support Analyst to join our team, working with customers and other team members to handle incoming technical issues from ePS customers worldwide.

Key Responsibilities:
  • Deliver specialized solutions to critical support issues on ePS's Productivity Software
  • Provide an exceptional, proactive customer experience with a personal approach
  • Maintain and enhance the relationship between the Customer Support Team and ePS's clients
  • Delegate tasks to provide the most efficient, effective, and timely solution possible

The ideal candidate will have a strong understanding of the packaging and print industries, as well as experience in troubleshooting software and providing support via email, chat, and telephone.

We are committed to fostering an inclusive workplace where our rich diversity fuels continuous innovation and success, valuing everyone's expertise and unique perspective.

ePS - Empowering Packaging & Print Industries



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