Billing and Collections Specialist

3 weeks ago


Reading, Reading, United Kingdom OpenText Full time

Join OpenText, a global leader in information management, where innovation and collaboration drive our corporate culture. As a Billing Representative, you will partner with top companies to tackle complex issues and contribute to projects shaping the future of digital transformation.

Your Impact:

Reporting to the Billing Operations Manager, you will play a key role in ensuring Billing delivery excellence in the Order to Cash function. You will bring your expertise in software services billing, customer service, teamwork, and business partner skills to support your peers, leaders, Sales, and stakeholders in delivering Billing efficacy.

Key Responsibilities:
  1. Ensure your portfolio of orders meets/exceeds billing targets, requiring accurate interpretation of complex legal agreements and ensuring POs meet standards.
  2. Peer audit reviews on work from contract through invoice; successfully complete proper training of junior team members.
  3. Partner with Sales and Collections to resolve billing and collections issues, including completing account reconciliations to ensure accurate and complete resolution to achieve month-end and quarter-end targets.
  4. Partner with Global Billing peers to drive end-to-end process and practice improvement to deliver on process automation goals.
  5. Responsible for effectively managing external customer/stakeholder inquiries on billing processes, internal controls, and policies.
  6. Responsible for following all internal controls and policies related to order processing and billing to protect OpenText's brand.
  7. As an SME, work with project teams to deliver on acquisition integrations.
  8. Assist in audits where required.
  9. Deliver on other priorities as assigned to execute the Billing mandate.

Requirements include previous experience in software billing function; global billing experience in software services or high-tech industry preferred. Strong working knowledge of billing systems and Microsoft products is essential. Strong working knowledge of accounting principles and US GAAP Revenue Recognition is also required. Demonstrated ability to present information logically and concisely to stakeholders at all organizational levels, both verbally and in writing; multi-lingual skills an asset. Knowledge of SAP and the Sales Force would be an advantage.

At OpenText, we believe our values are the compass that steers us in the right direction and helps us stay true to our mission. We build global communities of purpose and challenge by supporting each other to exceed expectations and solve complex problems. We set high standards and exceptions, to learn, to be better.



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