Guest Services Director
5 days ago
About the Role:
We are seeking a highly skilled and experienced professional to join our team as a Guest Services Manager at Cottons Hotel & Spa.
Key Responsibilities:
- Lead a diverse team of professionals across multiple departments, including Reception, Food and Beverage, and Spa Reception.
- Create a vibrant and friendly environment that ensures thousands of guests receive a warm welcome.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Collaborate with other departments to ensure seamless operations and excellent guest experience.
- Manage and train staff to provide exceptional customer service and resolve guest complaints in a professional manner.
Requirements:
- Proven experience in a similar role, preferably in the hospitality industry.
- Excellent leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and conflict resolution skills.
- Knowledge of customer service principles and practices.
What We Offer:
A competitive salary and benefits package, opportunities for career growth and development, and the chance to work with a dynamic and experienced team in a luxurious hotel setting.
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