Guest Services Director

5 days ago


Knutsford North West, United Kingdom Cottons Hotel & Spa Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a Guest Services Manager at Cottons Hotel & Spa.

Key Responsibilities:

  • Lead a diverse team of professionals across multiple departments, including Reception, Food and Beverage, and Spa Reception.
  • Create a vibrant and friendly environment that ensures thousands of guests receive a warm welcome.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with other departments to ensure seamless operations and excellent guest experience.
  • Manage and train staff to provide exceptional customer service and resolve guest complaints in a professional manner.

Requirements:

  • Proven experience in a similar role, preferably in the hospitality industry.
  • Excellent leadership and communication skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Knowledge of customer service principles and practices.

What We Offer:

A competitive salary and benefits package, opportunities for career growth and development, and the chance to work with a dynamic and experienced team in a luxurious hotel setting.



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