Guest Services Manager

3 days ago


Knutsford, United Kingdom Cottons Hotel & Spa Full time
{"title": "Guest Services Manager", "description": "Lead Our Guest Services Team

We are seeking a skilled Guest Services Manager to lead our team in providing exceptional hospitality to our guests. As a key member of our management team, you will be responsible for ensuring that every guest receives a warm and welcoming experience.

Your Key Responsibilities:

  • Recruit, train, and develop a team of Welcome Hosts to deliver outstanding customer service
  • Create and manage rotas to ensure staffing levels meet business demands and agreed budgets
  • Develop and implement strategies to enhance the guest experience and drive revenue growth
  • Collaborate with other departments to ensure seamless delivery of services and amenities
  • Monitor and improve service standards, ensuring that every guest receives a consistently high level of service

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career progression and professional development
  • A dynamic and supportive work environment
  • Access to bespoke training programs and employee assistance programs

About Us:

Cottons Hotel & Spa is a leading hospitality provider, committed to delivering exceptional guest experiences. We are passionate about providing a warm and welcoming environment for our guests, and we are seeking a like-minded individual to join our team.

", "lang_code": "en-US"}

  • Knutsford, United Kingdom Cottons Hotel & Spa Full time

    We're looking for someone who can bring together a diverse team. As Guest Services Manager you will be the public face of our hotel - You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, F&B and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests...


  • Knutsford, United Kingdom Cottons Hotel & Spa Full time

    Were looking for someone who can bring together a diverse team. As Guest Services Manager you will be the public face of our hotel You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, F&B and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests...


  • Knutsford, WA16, Knutsford, United Kingdom Cottons Hotel & Spa Full time

    Were looking for someone who can bring together a diverse team. As Guest Services Manager you will be the public face of our hotel You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, F&B and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests...


  • Knutsford, Cheshire, United Kingdom Cottons Hotel & Spa Full time

    Were looking for someone who can bring together a diverse team. Take the next step in your career now, scroll down to read the full role description and make your application. As Guest Services Manager you will be the public face of our hotel You will need to be adaptable and approachable. Leading a team that operates across multiple departments including...


  • Knutsford, United Kingdom Cottons Hotel & Spa Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Services Manager to lead our team and provide exceptional customer experiences for our guests.Key ResponsibilitiesTeam Leadership: Lead a dynamic team of Welcome Hosts, providing guidance, support, and development opportunities to ensure they are equipped to deliver outstanding customer...


  • Knutsford, United Kingdom Cottons Hotel & Spa Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Services Manager to lead our team and provide exceptional customer experiences for our guests.Key ResponsibilitiesTeam Leadership: Lead a dynamic team of Welcome Hosts, providing guidance, support, and development opportunities to ensure they are equipped to deliver outstanding customer...


  • Knutsford, Cheshire East, United Kingdom Cottons Hotel & Spa Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Cottons Hotel & Spa. As the public face of our hotel, you will be responsible for providing exceptional customer service and leading a dynamic team of Welcome Hosts.Key ResponsibilitiesGreeting and Welcoming GuestsYou will be the first point of contact...


  • Knutsford, Cheshire East, United Kingdom Cottons Hotel & Spa Full time

    About the RoleWe are seeking a highly skilled and experienced Guest Services Manager to join our team at Cottons Hotel & Spa. As the public face of our hotel, you will be responsible for providing exceptional customer service and leading a dynamic team of Welcome Hosts.Key ResponsibilitiesGreeting and Welcoming GuestsYou will be the first point of contact...


  • Knutsford, North West, WA16 0SU, Knutsford, United Kingdom Cottons Hotel & Spa Full time

    Were looking for someone who can bring together a diverse team. As Guest Services Manager you will be the public face of our hotel You will need to be adaptable and approachable. Leading a team that operates across multiple departments including Reception, F&B and Spa Reception creating a vibrant, friendly environment and ensuring thousands of guests...


  • Knutsford, North West, United Kingdom Cottons Hotel & Spa Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our team as a Guest Services Manager at Cottons Hotel & Spa.Key Responsibilities:Lead a diverse team of professionals across multiple departments, including Reception, Food and Beverage, and Spa Reception.Create a vibrant and friendly environment that ensures thousands of...


  • Knutsford, North West, United Kingdom Cottons Hotel & Spa Full time

    About the Role:We are seeking a highly skilled and experienced professional to join our team as a Guest Services Manager at Cottons Hotel & Spa.Key Responsibilities:Lead a diverse team of professionals across multiple departments, including Reception, Food and Beverage, and Spa Reception.Create a vibrant and friendly environment that ensures thousands of...


  • Knutsford, Cheshire East, United Kingdom Mowgli Street Food Full time

    Mowgli Street Food is seeking a passionate and dedicated Guest Experience Coordinator to join our team. As a Guest Experience Coordinator, you will play a vital role in shaping the customer journey at Mowgli. You'll be the first point of contact for guest feedback, ensuring their voices are heard and valued. Your Responsibilities:Respond to daily guest...


  • Knutsford, United Kingdom Mowgli Street Food Full time

    King Street, Knutsford Mowgli,recognised as one of in the Sunday Times‘Best places to Work' for two years in a row, and awarded one of the 'Best Companies' to work forin the UK three years in a row, is looking for a Guest Experience Assistant tojoin the team. This role will be based in our Knutsford office. As a Guest Experience Assistant, you will be...


  • Knutsford, Cheshire East, United Kingdom Mowgli Street Food Full time

    About the RoleMowgli Street Food is seeking a highly skilled Guest Experience Assistant to join our team in Knutsford. As a key member of our guest journey team, you will be responsible for delivering exceptional customer experiences and providing support to our Guest Experience Manager.Key ResponsibilitiesGuest Feedback Management: Respond to day-to-day...


  • Knutsford, Cheshire East, United Kingdom Mowgli Street Food Full time

    About the RoleMowgli Street Food is seeking a highly skilled Guest Experience Assistant to join our team in Knutsford. As a key member of our guest journey team, you will be responsible for delivering exceptional customer experiences and providing support to our Guest Experience Manager.Key ResponsibilitiesGuest Feedback Management: Respond to day-to-day...


  • Knutsford, United Kingdom ISS Facility Services Full time

    Are you outgoing, friendly and can confidently build rapport with customers and colleagues? As a Food Host with ISS UK you will be an ambassador for ISS and our clients. You will be at the forefront of creating an exceptional experience. Your role is a big responsibility, we seek unique individuals to lead the way in understand every aspect of the user...


  • Knutsford, Cheshire East, United Kingdom Ginger Recruitment Services Limited Full time

    Job Summary:Ginger Recruitment Services Limited is seeking a skilled Restaurant Manager to lead the dining operations of a prestigious venue. The ideal candidate will have proven experience in managing high-end restaurants and a passion for delivering exceptional guest experiences.Key Responsibilities:Manage the day-to-day operations of the restaurant,...


  • Knutsford, Cheshire East, United Kingdom Ginger Recruitment Services Limited Full time

    Job Summary:Ginger Recruitment Services Limited is seeking a skilled Restaurant Manager to lead the dining operations of a prestigious venue. The ideal candidate will have proven experience in managing high-end restaurants and a passion for delivering exceptional guest experiences.Key Responsibilities:Manage the day-to-day operations of the restaurant,...


  • Knutsford, United Kingdom Ginger Recruitment Services Limited Full time

    Job Summary:Ginger Recruitment Services Limited is seeking a highly skilled and experienced Restaurant Manager to lead the dining operations of a prestigious hotel. As a key member of the hotel's management team, you will be responsible for overseeing the day-to-day operations of the restaurant, including managing staff, maintaining high standards of service...


  • Knutsford, United Kingdom Ginger Recruitment Services Limited Full time

    Job Summary:Ginger Recruitment Services Limited is seeking a highly skilled and experienced Restaurant Manager to lead the dining operations of a prestigious hotel. As a key member of the hotel's management team, you will be responsible for overseeing the day-to-day operations of the restaurant, including managing staff, maintaining high standards of service...