Service Asset Configuration Management Lead
3 weeks ago
Job Summary:
Talent is seeking a highly skilled ITIL Service Lead to oversee the provision of excellent IT customer services across a large organization. As the ITIL Service Lead, you will be responsible for all end-user support in the live environment.
Key Responsibilities:
- Vendor Management: Ensure the organization maximizes value and effectively manages its contracts and supply chain.
- Incident and Problem Management: Take the lead to establish root cause analysis through to resolution of any developed problems.
- Change Management: Enable beneficial changes to be made with minimum disruption to IT services.
- Configuration Management: Maintain information about configuration items required to deliver an IT service, including their relationships.
- Release Management: Ensure the integrity of the live environment is protected and the correct components are released.
- Asset Management: Ensure information about technology assets is accurate and appropriate.
- Service Transition: Accept products, determine whether they are fit for purpose, and assess readiness against agreed service acceptance criteria.
Requirements:
- Significant experience of overseeing IT change and/or release management in a large organization.
- Competence in best practice change management methodologies.
- Experience in the management of asset (software and hardware) and working knowledge of TCP/IP and firewalls, as well as technologies and infrastructure.
- ITIL v3 or v4 certification, a recognized project management qualification, and a postgraduate qualification or equivalent experience.
- Excellent stakeholder management skills and excellent communication skills.
About Us:
Talent is a leading provider of recruitment services, working with organizations to find the best talent for their teams. We are passionate about helping our clients achieve their goals and are committed to delivering exceptional service.
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