Finance and Customer Service Officer

3 weeks ago

York, York City, United Kingdom SHG (Care Villages) Full time

Finance and Enquiries Administrator

Position Overview

The Finance and Enquiries Administrator plays a crucial role in supporting the General Manager with the daily operations, administration, and customer service within the care facility.

Key responsibilities include maintaining accurate financial records in compliance with current regulations and standards, ensuring that all financial documentation is up to date and adheres to established financial protocols.

Additionally, the role involves assisting with financial audits as mandated by the organization and relevant statutory bodies.

As part of your responsibilities, you will contribute to the safeguarding of vulnerable adults by understanding your role in relation to the safeguarding policy, taking proactive measures to protect residents from any form of abuse or neglect, and utilizing appropriate reporting channels to inform management of any concerns.

Furthermore, you will assist with inquiries to ensure optimal occupancy rates.

Candidate Profile

The ideal candidate will possess a keen eye for detail and a commitment to delivering exceptional quality in all aspects of their work, whether interacting with visitors or generating reports. You should be approachable, possess excellent communication skills, and be comfortable taking ownership of your responsibilities while maintaining composure under pressure.

About Our Organization

SHG (Care Villages) is dedicated to providing high-quality residential and dementia care, as well as respite services, in a nurturing environment that fosters community engagement.

Our dining facilities offer a variety of nutritious meals, expertly prepared by our skilled culinary team.

We also provide tailored activity programs designed to enhance the well-being of our residents, ranging from walking clubs to themed events and technology-based activities.

Our team’s expertise ensures that SHG (Care Villages) is a pleasant place to reside, operated with professionalism and a commitment to high standards of care.

Employee Benefits

We prioritize the personal and professional development of our staff, striving to create a fulfilling and enjoyable work environment.

Our commitment to staff well-being has been recognized through various accolades, reflecting our dedication to effective people management.

We offer a comprehensive benefits package that includes:

  • Competitive salary.
  • Thorough induction and ongoing training.
  • Healthcare plan with 24/7 access to medical professionals and counselors.
  • Flexible working hours to support work-life balance.
  • Discount card for various high street retailers.
  • Support from mental health first aiders and a dedicated Wellbeing Lead.
  • Referral bonuses and employee recognition programs.
  • Seasonal giveaways and long service awards.

At SHG (Care Villages), we believe in treating everyone with respect and dignity, fostering a positive environment for both residents and staff.

If you are looking to make a meaningful impact in the lives of others, we invite you to explore the opportunities available within our organization.

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