Billing Operations Specialist

4 weeks ago

Woking, Surrey, United Kingdom Strategic Imperatives Limited Full time

We are looking for a meticulous Billing Operations Specialist to play a crucial role in our vibrant team, concentrating on impactful initiatives related to data transformation, system migration, and the examination of intricate datasets. The ideal candidate will be tasked with comprehending, clarifying, and interpreting complex billing regulations.

To excel in this position, you should be a collaborative team member with a sharp attention to detail and a creative approach to problem-solving, demonstrating a proactive mindset.

Key Responsibilities

Data Transformation and Migration:

  • Facilitate the transition of data from clients' legacy systems to our advanced platform.
  • Guarantee the accuracy and completeness of data throughout the transformation and migration phases.
  • Detect and address any data inconsistencies or challenges during the migration process.
  • Engage with clients to grasp their data frameworks and specifications.

SQL Reporting Management:

  • Develop, modify, and sustain SQL-driven reports to fulfill business needs.

Billing Assistance:

  • Offer second-line support for billing-related inquiries and challenges.
  • Assist clients and internal teams in resolving billing discrepancies and clarifications.
  • Formulate and implement solutions for complex billing issues.

Data Analysis:

  • Examine intricate datasets to uncover trends, anomalies, and areas for enhancement.
  • Interpret and elucidate complex billing regulations to ensure precise data processing.
  • Deliver insights and recommendations derived from data analysis.

Required Experience

Essential:

  • Previous experience in a comparable role within the telecommunications sector.
  • Proven experience in managing and analyzing extensive datasets.
  • Demonstrated ability to produce high-quality results in a fast-paced, dynamic setting.
  • Proficiency in reading and writing SQL queries.
  • Advanced Excel skills, including pivot tables and VLOOKUP functions.
  • Exceptional verbal and written communication abilities.
  • Capacity to collaborate effectively with both internal and external stakeholders.

Desirable:

  • Prior involvement in data transformation or migration projects.
  • Familiarity with scripting languages (e.g., Perl, Python, Ruby, Bash).
  • Experience in developing and optimizing SQL reports.
  • Knowledge of additional data analysis tools and software.
  • Understanding of the telecommunications industry, particularly billing processes and systems.

Soft Skills:

  • Strong problem-solving skills with a focus on innovative solutions within project constraints.
  • Adaptability to evolving environments and the ability to thrive in dynamic project contexts.
  • Excellent interpersonal skills for effective collaboration in multicultural teams.
  • Proactive approach to personal and team development, promoting continuous improvement.
  • Outstanding communication skills, both written and verbal, to convey complex technical concepts clearly to diverse audiences.
  • Resilience and the ability to maintain composure under pressure, ensuring effective decision-making and conflict resolution.

About Strategic Imperatives Limited

Strategic Imperatives Limited is recognized as a leader in the UK market for fixed line provisioning, offering award-winning multi-carrier solutions for Local Loop Unbundling, Wholesale Line Rental, Fibre, and traditional broadband, along with a premier SaaS billing platform.

Our products are utilized by numerous leading communication providers in the UK to manage millions of lines, traditional broadband, and fibre connections.

Our innovative SaaS billing platform, Elevate, has revolutionized the billing landscape, modernizing outdated processes and integrating seamlessly into our customers' operations.

Our latest advancement is the wholesale fibre aggregation gateway, The Fibre Café, which addresses the challenge of connecting multiple AltNets and Service Providers efficiently and cost-effectively. This solution eliminates the complexities of integration, providing a unified interface supported by a modern API, standardized processes, and a cohesive order journey.

Collaboration and Culture

Our international development team encompasses a diverse range of locations, fostering a collaborative environment focused on delivering business value through efficient feature development. We prioritize inclusivity, ensuring that every team member feels valued and empowered to contribute fully, regardless of their background or circumstances.

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