Guest Services Manager

4 weeks ago


Reading, United Kingdom Valor Hospitality Europe Careers Full time
Position Overview

As a Guest Services Manager, you will be the first point of contact for our guests, setting the tone for their entire experience. Your warm welcome and helpful demeanor will ensure that every visitor feels valued and informed about our hotel services and local attractions.

Key Responsibilities
  • Provide exceptional customer service, ensuring guests have a memorable stay.
  • Facilitate a seamless check-out process, leaving guests satisfied with their experience.
  • Work effectively in a fast-paced environment, handling inquiries and requests from guests.
  • Collaborate with team members to maintain high standards of service.
Work Schedule

Our operations run 7 days a week, 365 days a year, offering a variety of shifts to accommodate your schedule. Evening and weekend shifts are common, and we are open to discussing flexible hours during the interview process.

Career Development

We are committed to your professional growth, offering nationally recognized apprenticeship programs alongside comprehensive brand training. Explore popular courses available on our careers page.

Employee Benefits

In addition to competitive pay, we provide:

  • Exclusive discounts for team members and their families at our UK hotels.
  • 50% discount on dining at our restaurants and bars.
  • Free meals during shifts to keep you energized.
  • Access to high-street discounts and savings on various experiences.
  • Generous referral bonuses for bringing in new talent.
Health and Wellbeing

Your health and wellbeing are a priority. We offer:

  • A calendar of wellness activities to promote a healthy lifestyle.
  • Access to our Employee Assistance Programme for confidential support.
  • Healthcare Cash Plan options for additional peace of mind.
Growth Opportunities

We believe in nurturing talent from within, providing:

  • Fully funded apprenticeship programs.
  • Internal development initiatives to support your career progression.
  • Award recognition for outstanding service and achievements.

Valor Hospitality is an equal opportunities employer, welcoming applications from all qualified individuals regardless of background.



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