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Guest Services Manager

3 months ago

Reading, United Kingdom Valor Hospitality Europe Careers Full time
Position Overview

Front Office Supervisor at Valor Hospitality Europe is a pivotal role that shapes the guest experience from the moment they arrive. Your warm and welcoming demeanor will set the stage for an exceptional stay.

Key Responsibilities
  • Provide a friendly and informative welcome to all guests, ensuring they feel valued and informed about hotel amenities and local attractions.
  • Facilitate a seamless check-out process, ensuring guests leave with positive memories of their stay.
  • Work effectively in a dynamic environment, handling guest inquiries and requests with professionalism.
  • Be available for a variety of shifts, demonstrating flexibility to meet the needs of our busy hotel operations.
Training and Development

We are committed to your professional growth. Our training programs include:

  • Nationally recognized apprenticeships alongside comprehensive brand training.
  • Opportunities for internal development to support your career advancement.
Employee Benefits

In addition to competitive compensation, we offer:

  • Exclusive discounts for team members and their families at our hotels.
  • Discounted dining options in our restaurants and bars.
  • Free meals during shifts to keep you energized.
  • Access to high-street discounts and wellness activities.
Health and Wellbeing

Your health is important to us. We provide:

  • A calendar of wellness initiatives, including healthy meals and activities.
  • Employee Assistance Programme for confidential support.
  • Healthcare Cash Plan options to support your wellbeing.
Recognition

We value your contributions and celebrate achievements through:

  • Monthly and annual awards recognizing exceptional service.
  • Generous referral bonuses for bringing new talent to our team.

Valor Hospitality is an equal opportunities employer, welcoming applications from all qualified individuals regardless of background.