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Guest Services Director

2 months ago

Reading, United Kingdom Kew Green Full time

Job Summary:

We are seeking a highly skilled Guest Services Manager to join our team at Kew Green. As a key member of our hotel team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.

Key Responsibilities:

  • Develop and implement strategies to enhance guest satisfaction and loyalty
  • Collaborate with cross-functional teams to drive service excellence and quality initiatives
  • Conduct regular audits and assessments to identify areas for improvement
  • Provide coaching and training to team members to ensure they meet service standards
  • Manage guest complaints and issues in a professional and timely manner

Requirements:

  • Proven experience in a guest services or customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of hospitality industry standards and best practices

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance