Customer Service Representative
3 weeks ago
We are expanding our team
Circet UK is seeking a Customer Service Representative to support our Service Centre operations. This role is part-time and requires in-office presence. There are opportunities for hybrid work arrangements following the completion of the training phase.
Availability to work on weekends is essential, with contracts offering up to 20 hours per week.
ABOUT CIRCET
Circet Ireland & UK has developed a robust portfolio of specialized services, becoming a leading provider in the Telecommunications, Transport Infrastructure, and Power Sectors across both regions. Our commitment to innovation and proactive service delivery ensures we meet our clients' evolving needs. With a workforce exceeding 4000 employees, we strive to connect people and deliver exceptional results.
POSITION OVERVIEW
The Customer Service Representative plays a crucial role in facilitating the successful completion of daily tasks, contributing to our overall performance metrics and ensuring accurate billing for our clients. Reporting to a Service Centre Team Manager, this position involves regular communication with customers, client contact centers, engineers, and field leaders throughout the UK via both inbound and outbound calls.
KEY RESPONSIBILITIES
- Manage a designated region through our CRM, overseeing all engineers in that area by utilizing processes such as Start My Day, Timeslot Adherence, Engineer Utilisation, and End My Day.
- Review completed jobs to ensure documentation aligns with actions taken on-site, verifying that all stock is accounted for and that necessary notes and signatures are obtained. Collaborate with engineers to rectify any missing information.
- Address issues as they arise, providing updates to customers or escalating concerns to field leaders as needed.
- Deliver exceptional customer service by following up with clients post-appointment to assess the quality of our work.
REQUIRED SKILLS
*Comprehensive training will be provided on all company systems*
- Exceptional customer service abilities
- Efficient management of engineers' daily activities
- Strong multitasking skills, adept at handling multiple phone lines while performing administrative tasks
- Capability to escalate and report issues effectively
- Proficient in IT applications, including email, webchat, and spreadsheets
- Meticulous attention to detail
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