Service Desk Advisor

6 days ago

Leeds, Leeds, United Kingdom Bupa Full time
About the Role

We are seeking a highly skilled and motivated Service Desk Advisor to join our team at Bupa. As a key member of our systems support team, you will be responsible for providing exceptional customer service and technical support to our clinics colleagues.

Key Responsibilities
  • Manage a portfolio of incidents and requests assigned to you via the ticketing system, ensuring timely and effective resolution.
  • Work with internal stakeholders, key colleagues, and external suppliers to resolve complex technical issues.
  • Deliver regular tasks such as bulk messaging, data uploads, and other system-related activities.
  • Support and liaise with appropriate support teams, representing clinics colleagues with any systems, hardware, or software issues.
  • Meet KPIs for personal ticket portfolio and ensure high-quality service delivery.
Requirements
  • Previous experience working in a support desk environment, preferably in a healthcare setting.
  • Strong technical skills, with ability to work with computer systems and troubleshoot complex issues.
  • Excellent customer service skills, with ability to demonstrate customer-led thinking.
  • Ability to manage own workload with minimal direct supervision.
What We Offer

As a Service Desk Advisor at Bupa, you will receive a competitive salary, comprehensive benefits package, and opportunities for career growth and development. Our benefits include:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • Enhanced pension plan and life insurance.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.
Why Bupa?

We are a health insurer and provider, driven by a purpose to help people live longer, healthier, happier lives. We value diversity and encourage applications from people with diverse backgrounds and experiences. Join us and be part of a team that makes a difference in people's lives.

  • Help Desk Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking an experienced Help Desk Advisor to join our Property, Facility and Services team at Royal Mail Group. As a key member of our team, you will provide exceptional customer service and support to our internal customers, handling inbound and outbound calls, emails, and web chats.Key ResponsibilitiesHandle customer inquiries and...

  • Help Desk Advisor

    2 weeks ago

    Leeds, Leeds, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking an experienced Help Desk Advisor to join our Property, Facility and Services team at Royal Mail Group. As a key member of our team, you will provide exceptional customer service and support to our internal customers, handling inbound and outbound calls, emails, and web chats.Key ResponsibilitiesHandle customer inquiries and...

  • Service Desk Specialist

    5 days ago

    Leeds, Leeds, United Kingdom SearchData Full time

    About the RoleWe are seeking a skilled Service Desk Engineer to join our team at SearchData. As a pivotal member of our Service Desk team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide expert technical support to clients via phone, email, or in-person visits.Act as the lead...

  • Service Desk Specialist

    5 days ago

    Leeds, Leeds, United Kingdom SearchData Full time

    About the RoleWe are seeking a skilled Service Desk Engineer to join our team at SearchData. As a pivotal member of our Service Desk team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide expert technical support to clients via phone, email, or in-person visits.Act as the lead...

  • IT Service Desk Manager

    2 days ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    Job Title: IT Service Desk ManagerSquire Patton Boggs is seeking an experienced IT professional to lead our UK Service Desk function in Leeds. As IT Service Desk Manager, you will be responsible for supervising and coordinating day-to-day activities and operations within the UK team of IT Support Analysts.About the RoleThe successful candidate will have a...

  • IT Service Desk Manager

    2 days ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    Job Title: IT Service Desk ManagerSquire Patton Boggs is seeking an experienced IT professional to lead our UK Service Desk function in Leeds. As IT Service Desk Manager, you will be responsible for supervising and coordinating day-to-day activities and operations within the UK team of IT Support Analysts.About the RoleThe successful candidate will have a...

  • Service Desk Analyst

    2 weeks ago

    Leeds, Leeds, United Kingdom Markel Full time

    Job Summary:We are seeking a highly motivated and customer-focused Service Desk Analyst to join our team at Markel. As a key member of our IT Service Desk, you will be responsible for providing exceptional support to our employees across various regions.About the Role:This is an exciting opportunity to work in a fast-paced and dynamic environment, where you...

  • Service Desk Analyst

    2 weeks ago

    Leeds, Leeds, United Kingdom Markel Full time

    Job Summary:We are seeking a highly motivated and customer-focused Service Desk Analyst to join our team at Markel. As a key member of our IT Service Desk, you will be responsible for providing exceptional support to our employees across various regions.About the Role:This is an exciting opportunity to work in a fast-paced and dynamic environment, where you...

  • IT Service Desk Manager

    1 week ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    About the RoleSquire Patton Boggs is seeking an experienced IT professional to lead our UK Service Desk function in Leeds. As the Service Desk Manager, you will be responsible for supervising and coordinating day-to-day activities and operations within the UK team of IT Support Analysts.Key ResponsibilitiesWork closely with the US Service Desk Manager to...

  • IT Service Desk Manager

    1 week ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    About the RoleSquire Patton Boggs is seeking an experienced IT professional to lead our UK Service Desk function in Leeds. As the Service Desk Manager, you will be responsible for supervising and coordinating day-to-day activities and operations within the UK team of IT Support Analysts.Key ResponsibilitiesWork closely with the US Service Desk Manager to...

  • IT Service Desk Manager

    7 days ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    About the RoleSquire Patton Boggs is seeking an experienced IT professional to lead our UK Service Desk function in Leeds. As the Service Desk Manager, you will be responsible for supervising and coordinating day-to-day activities and operations within the UK team of IT Support Analysts.Key ResponsibilitiesWork closely with the US Service Desk Manager to...

  • IT Service Desk Manager

    6 days ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    About the RoleSquire Patton Boggs is seeking an experienced IT professional to lead our UK Service Desk function in Leeds. As the Service Desk Manager, you will be responsible for supervising and coordinating day-to-day activities and operations within the UK team of IT Support Analysts.Key ResponsibilitiesWork closely with the US Service Desk Manager to...

  • IT Service Desk Manager

    5 days ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    About the RoleSquire Patton Boggs is seeking an experienced IT professional to lead our UK Service Desk function in Leeds. As the Service Desk Manager, you will be responsible for supervising and coordinating day-to-day activities and operations within the UK team of IT Support Analysts.Key ResponsibilitiesWork closely with the US Service Desk Manager to...

  • IT Service Desk Manager

    5 days ago

    Leeds, Leeds, United Kingdom Squire Patton Boggs Full time

    About the RoleSquire Patton Boggs is seeking an experienced IT professional to lead our UK Service Desk function in Leeds. As the Service Desk Manager, you will be responsible for supervising and coordinating day-to-day activities and operations within the UK team of IT Support Analysts.Key ResponsibilitiesWork closely with the US Service Desk Manager to...

  • ICT Service Desk Technician

    1 hour ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Title: ICT Service Desk TechnicianWe are seeking a highly skilled ICT Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing high-level technical support to our clients, ensuring their productivity through effective use of our IT systems.Key Responsibilities:Investigate, monitor, and resolve...

  • ICT Service Desk Technician

    15 minutes ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Title: ICT Service Desk TechnicianWe are seeking a highly skilled ICT Service Desk Technician to join our team. As a key member of our IT department, you will be responsible for providing high-level technical support to our clients, ensuring their productivity through effective use of our IT systems.Key Responsibilities:Investigate, monitor, and resolve...

  • Service Desk Support Specialist

    2 days ago

    Leeds, Leeds, United Kingdom Hays Technology Full time

    About the RoleWe are seeking a skilled Service Desk Analyst to join our team in Leeds. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.Key ResponsibilitiesProvide 1st line technical support and customer service across various channelsRecord customer enquiries and requests,...

  • Service Desk Support Specialist

    2 days ago

    Leeds, Leeds, United Kingdom Hays Technology Full time

    About the RoleWe are seeking a skilled Service Desk Analyst to join our team in Leeds. As a Service Desk Analyst, you will be responsible for providing excellent customer service and technical support to our clients.Key ResponsibilitiesProvide 1st line technical support and customer service across various channelsRecord customer enquiries and requests,...

  • ICT Service Desk Specialist

    3 hours ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Title: ICT Service Desk TechnicianWe are seeking a highly skilled and experienced ICT Service Desk Technician to join our team at Interface Recruitment UK. As a key member of our IT support team, you will be responsible for providing high-level technical support to our clients, ensuring their productivity through effective use of our IT systems.Key...

  • ICT Service Desk Specialist

    2 hours ago

    Leeds, Leeds, United Kingdom Interface Recruitment UK Full time

    Job Title: ICT Service Desk TechnicianWe are seeking a highly skilled and experienced ICT Service Desk Technician to join our team at Interface Recruitment UK. As a key member of our IT support team, you will be responsible for providing high-level technical support to our clients, ensuring their productivity through effective use of our IT systems.Key...