Customer Service Representative

2 weeks ago


Knutsford, Cheshire East, United Kingdom Irlam Associates Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Irlam Associates. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.

Key Responsibilities
  • Customer Service: Manage incoming and outgoing customer calls, emails, and other forms of communication to provide a high level of customer satisfaction.
  • Order Processing: Process customer orders for same day and next day deliveries, ensuring that all orders are accurately and efficiently entered into our system.
  • Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell our services to customers, ensuring that we maximize revenue and maintain a strong customer relationship.
  • Customer Enquiries: Handle customer enquiries regarding availability of services, pricing, and other related matters.
  • Service Delivery: Ensure that all customer orders are delivered on time and to the highest standard, maintaining a high level of customer satisfaction.
  • Relationship Building: Develop and maintain strong relationships with customers, ensuring that we provide a high level of customer care and loyalty.
Key Skills
  • Customer Service Experience: Proven experience working in a customer service-led role, with a strong focus on delivering exceptional customer service.
  • Sales and Marketing: Knowledge of sales processes and customer service skills, with the ability to upsell and cross-sell our services.
  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Technical Skills: Experience of Microsoft Office, Word, and Excel, as well as knowledge of CRM systems.


  • Knutsford, Cheshire East, United Kingdom Moto Full time

    About the RoleWe are seeking enthusiastic and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to the success of our business.Key ResponsibilitiesMaintain stock levels and ensure displays and fridges are fully...


  • Knutsford, Cheshire East, United Kingdom Moto Full time

    About the RoleWe are seeking enthusiastic and motivated individuals to join our team as Customer Service Representatives. As a key member of our team, you will be responsible for delivering exceptional customer service and contributing to the success of our business.Key ResponsibilitiesMaintain stock levels and ensure displays and fridges are fully...


  • Knutsford, Cheshire East, United Kingdom Moto Full time

    About the RoleWe are seeking enthusiastic individuals to join our team as Customer Service Representatives at WHSmith's motorway services locations. As a key member of our team, you will be responsible for delivering exceptional customer service, handling customer inquiries, and maintaining a clean and organized store environment.Key ResponsibilitiesServing...


  • Knutsford, Cheshire East, United Kingdom Irlam Associates Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Advisor to join our team at Irlam Associates. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring that our customers receive the highest level of service.Key ResponsibilitiesCustomer Service: Manage incoming and...


  • Knutsford, Cheshire East, United Kingdom Speedy Freight Full time

    Dynamic Opportunity for a Customer Support SpecialistAre you skilled in delivering outstanding customer support and seeking a fresh opportunity within a vibrant and expanding organization? We are a reputable national entity focused on logistics solutions, integrated within a prominent supply chain, transport, and logistics group that provides extensive...


  • Knutsford, Cheshire East, United Kingdom Majestic Full time

    Join the UK's leading Wine Retailer! Majestic Wine is seeking a motivated and enthusiastic individual eager to advance within a transformative retail environment. About Us Majestic Wine stands as the largest specialist wine retailer in the UK, boasting a comprehensive network of stores across the nation. Recently revitalized under new ownership,...


  • Knutsford, Cheshire East, United Kingdom Barclays Full time

    Job Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Barclays. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences while resolving complex customer needs and requests.Key Responsibilities:Customer Service: Provide exceptional customer service through...


  • Knutsford, Cheshire East, United Kingdom Barclays Full time

    Job Summary:We are seeking a highly skilled Customer Service Specialist to join our team at Barclays. As a key member of our customer service team, you will be responsible for delivering exceptional customer service while resolving complex customer needs and requests.Key Responsibilities:Customer Service: Provide exceptional customer service through various...


  • Knutsford, Cheshire East, United Kingdom Elis UK Limited Full time

    About Elis UK LimitedElis UK Limited is a leading provider of textile, hygiene, and facility services. We offer a unique approach to circular services, enabling businesses to achieve optimal hygiene and protection for their employees and customers while reducing their environmental footprint.Our MissionWe are seeking an experienced and enthusiastic Customer...


  • Knutsford, Cheshire East, United Kingdom Elis UK Limited Full time

    About the RoleElis UK Limited is seeking an experienced Customer Service Manager to lead and direct the customer service team towards delivering exceptional customer care. The successful candidate will be responsible for planning and managing customer service operations within budget and relevant Key Performance Indicators (KPIs).Key ResponsibilitiesPlan and...


  • Knutsford, Cheshire East, United Kingdom Elis UK Limited Full time

    About the RoleElis UK Limited is seeking an experienced Customer Service Manager to lead and direct the customer service team towards delivering exceptional customer care. The successful candidate will be responsible for planning and managing customer service operations within budget and relevant Key Performance Indicators (KPIs).Key ResponsibilitiesPlan and...


  • Knutsford, Cheshire East, United Kingdom 808 Group Full time

    Job Title: Customer Service AmbassadorJob Summary:We are seeking a highly skilled and empathetic Customer Service Ambassador to join our team at 808 Group. As a Customer Service Ambassador, you will play a vital role in delivering exceptional customer experiences and facilitating the claims management process for our clients.Key Responsibilities:Customer...


  • Knutsford, Cheshire East, United Kingdom 808 Group Full time

    Job Title: Customer Service AmbassadorJob Summary:We are seeking a highly skilled and empathetic Customer Service Ambassador to join our team at 808 Group. As a Customer Service Ambassador, you will play a vital role in delivering exceptional customer experiences and facilitating the claims management process for our clients.Key Responsibilities:Customer...


  • Knutsford, Cheshire East, United Kingdom WTW Full time

    About the RoleWe are seeking a highly skilled and experienced Sales and Marketing Representative to join our team at WTW. As a key member of our Health and Benefits team, you will play a critical role in driving business growth and development.Key ResponsibilitiesDevelop and execute marketing strategies to promote our Health and Benefits services to clients...


  • Knutsford, Cheshire East, United Kingdom Purely Automotive Recruitment Ltd Full time

    Purely Automotive Recruitment Ltd presents an outstanding opportunity for a dedicated and passionate Automotive Customer Service Specialist to become a part of our esteemed client’s team. This role is pivotal in ensuring exceptional customer satisfaction within the automotive sector. As an Automotive Customer Service Specialist, you will act as the...


  • Knutsford, Cheshire East, United Kingdom Purely Automotive Recruitment Ltd Full time

    Purely Automotive Recruitment Ltd presents an exceptional opportunity for a dedicated and enthusiastic Automotive Customer Service Specialist to become a part of our esteemed client's team. In this role, you will be instrumental in delivering exceptional customer service and act as the crucial link between clients and the service department. Your...


  • Knutsford, Cheshire East, United Kingdom NMS Recruit Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at NMS Recruit. As a Sales Executive, you will be responsible for selling cremation funeral plans directly to individual consumers over the phone.Key ResponsibilitiesMake outbound calls to prospective customers who have enquired about direct cremation plans,...


  • Knutsford, Cheshire East, United Kingdom NMS Recruit Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Executive to join our team at NMS Recruit. As a Sales Executive, you will be responsible for selling cremation funeral plans directly to individual consumers over the phone.Key ResponsibilitiesMake outbound calls to prospective customers who have enquired about direct cremation plans,...


  • Knutsford, Cheshire East, United Kingdom EE Full time

    Location: WarringtonEmployment Type: Part Time, PermanentCompensation: Starting salary of £23,504, increasing to £24,064 after 9 months in the position, Pro Rata for Part Time, plus additional incentives.Hourly Wage: £12.05Work Schedule: Part Time - Options for 20, 25, or 30 hours per week.Are you a problem-solver at heart? Do you enjoy technology or...


  • Knutsford, Cheshire East, United Kingdom GHC Recruitment Full time

    About GHC RecruitmentWe are a leading recruitment agency with a strong presence in the industry. Our team is dedicated to providing exceptional service to our clients and candidates.About the RoleWe are seeking a highly motivated and experienced Sales Executive to join our team. As a Sales Executive, you will be responsible for generating new business...