Customer Service Ambassador

7 days ago

Knutsford, Cheshire East, United Kingdom 808 Group Full time

Job Title: Customer Service Ambassador

Job Summary:

We are seeking a highly skilled and empathetic Customer Service Ambassador to join our team at 808 Group. As a Customer Service Ambassador, you will play a vital role in delivering exceptional customer experiences and facilitating the claims management process for our clients.

Key Responsibilities:

  • Customer Assistance: Respond promptly to inquiries, concerns, and requests from clients, providing personalized assistance and guidance throughout the claims process.
  • Claims Management: Coordinate with clients and other relevant parties to ensure the efficient processing and resolution of claims, reviewing claim documentation, assessing eligibility, and facilitating necessary actions to expedite claim settlements.
  • Communication and Follow-Up: Maintain regular communication with clients to provide updates on their claims status, address any queries or issues, and ensure transparency and clarity throughout the process.
  • Documentation and Record Keeping: Accurately document all client interactions, claim details, and relevant information in our database or CRM system, maintaining organized records and files to facilitate easy access to information and ensure compliance with data protection regulations.
  • Problem Resolution: Identify and escalate complex or escalated issues to the appropriate internal departments or management for resolution, collaborating with team members to develop creative solutions and ensure the highest level of customer satisfaction.
  • Customer Education: Educate clients on their rights, entitlements, and responsibilities related to their insurance claims, providing clear explanations of processes, procedures, and requirements to empower clients to make informed decisions and navigate the claims process with confidence.

Requirements:

  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
  • Interpersonal Skills: Excellent interpersonal skills and the ability to empathize with clients while maintaining professionalism and composure.
  • Organizational Skills: Detail-oriented with strong organizational skills and the ability to manage multiple tasks and priorities effectively.
  • Technical Skills: Proficiency in using computer systems, databases, and office software applications.
  • Knowledge and Experience: Knowledge of insurance terminology, claims processes, and regulatory requirements is advantageous, as well as a commitment to delivering exceptional customer service and exceeding client expectations.

Benefits:

  • Competitive Salary: £25,000 p/a
  • Comprehensive Benefits Package:
  • Opportunities for Professional Development: Opportunities for professional development and career advancement
  • Positive Work Environment: Positive and supportive work environment
  • Meaningful Work: Meaningful work assisting individuals in times of need

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