Customer Service Specialist

6 days ago


Knutsford, Cheshire East, United Kingdom Barclays Full time

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team at Barclays. As a key member of our customer service team, you will be responsible for delivering exceptional customer service while resolving complex customer needs and requests.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service through various communication channels, including chat, email, and phone.
  • Problem Resolution: Resolve complex customer inquiries and issues related to our products and services, including account balances, transactions, and payments.
  • Process Improvement: Identify areas for improvement and provide recommendations for change in customer care processes.
  • Collaboration: Collaborate with teams across the bank to align and integrate customer care processes.
  • Reporting: Develop and execute reports and presentations on customer care performance and communicate findings to internal senior stakeholders.

Requirements:

  • Customer Service Skills: Excellent customer service skills, with the ability to resolve complex customer needs and requests.
  • Technical Skills: Previous knowledge or experience in financial services would be beneficial.
  • Business Acumen: Strong business acumen, with the ability to identify areas for improvement and provide recommendations for change.
  • Communication Skills: Excellent communication skills, with the ability to communicate complex information to internal senior stakeholders.

What We Offer:

  • Opportunity to Work with a Leading Financial Institution: The opportunity to work with a leading financial institution, with a reputation for excellence and innovation.
  • Competitive Salary and Benefits: A competitive salary and benefits package, including a comprehensive pension scheme and generous holiday allowance.
  • Opportunities for Career Development: Opportunities for career development and progression, with a clear path for advancement.


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