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Part Time Customer Service Representative
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Part Time Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our members, handling various transactions, and ensuring a positive experience for all who interact with us.
Key Responsibilities:
- Provide excellent customer service to members, responding to their needs and resolving issues in a timely and professional manner.
- Handle cash transactions, account openings, and maintenance, as well as other services as needed.
- Process changes in accounts, educate members on available services, and make recommendations based on their needs.
- Key all required transactions into our system and balance cash drawers with accuracy.
- Balance the vault, ATM, TCD, and coin sorter, and operate the drive-thru window as needed.
- Prepare, order, and verify cash delivery and shipment once a week.
- Assist members with account problems, checking reconciliations, or errors in transactions.
- Grant subsequent advances on existing credit cards, open lines, and home equity lines of credit, consulting with an approving officer prior to advance.
- Answer phone calls, file paperwork, scan documents into our Image System, and perform other clerical duties as needed.
- May begin training in other areas of branch operations as needed.
Requirements:
- High level of self-control, self-confidence, and good basic mathematical skills.
- Good organizational and communication skills, positive attitude, and neat appearance.
- Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
- Willingness to engage in ongoing training and professional development.
- Basic computer skills.
- Attendance in accordance with assigned schedule is required.
- Ability to speak English fluently.
- Ability to cooperate and collaborate with co-workers.
- Cordial in all interactions with members and co-workers.
- Adherence to the work schedule and attendance policy established by manager.
Work Environment:
Office setting with physical proximity to other employees. Some background noise from other employees, copy machine, and telephone.
Physical Demands:
- Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
- Uses hands and fingers to press keys on adding machine to add information for member transactions.
- Uses hands and fingers to press keys on a Computer keyboard to enter data and retrieve information.
- Sits 80%, stands 10%, and walks 10% of the time.
- Must communicate clearly to answer members' questions and to describe member services.
- Must listen intently to members' questions and concerns in order to facilitate quality service.
- Visual acuity is necessary in completing forms for members; such as check order forms, deposit and withdrawal slips, savings documentation, etc.
- May order supplies for the branch using computer terminal.
- Maintains manual cash drawer, counting currency daily to balance cash drawer.
- May climb stairs when branch is located on multiple levels.
- Must be able to comprehend and carry out verbal and written instructions.
- Must be able to lift 5 pounds.
