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Executive Director of Entertainment

2 months ago

Camberley, Surrey, United Kingdom Tenpin Full time
About the Role

We are seeking a highly motivated and experienced General Manager to lead our team at Tenpin. As a key member of our management team, you will be responsible for the day-to-day operation of our center, including the development and growth of our people, sales, and profits.

Key Responsibilities
  • Develop a culture that delivers consistent excellence in customer service
  • Develop the business through proactive local sales promotions and the effective delivery of centrally developed products and promotions
  • Produce an annual business plan for the business, identifying key areas for growth and financial improvement
  • Ensure rigorous systems of financial control and management are in place and that all key financial targets are met
  • Create a professional working environment through which all team members are adequately trained, regularly appraised, and managed in a fair and consistent manner
  • Be fully involved in the delivery of the corporate strategy and ensure effective feedback to the Executive Team as appropriate
  • Provide a safe and secure environment for both staff and customers
  • Provide support to the team on the center floor when required
  • Lead from the front and support the team on departments when necessary
  • Ensure the unit is self-sufficient with regards to sickness, holiday, vacancies, and any other required cover
  • Ensure the rota is adhered to by all Management
Requirements
  • Minimum of 2 years' experience within a hands-on general manager role, ideally within leisure or hospitality
  • Experience in leading and developing large teams
  • Experience in optimizing revenue and overall business performance
  • Full of determination, enthusiasm, and patience
  • Fully flexible and highly adaptable to change
What We Offer
  • Industry leading bonus scheme
  • Enhanced holiday entitlement – 33 days per annum (inclusive of Bank Holidays)
  • Enhanced Maternity, Paternity, Adoption leave
  • Tenpin Treats – Retailer discounts, Smart Tech, and Best Doctors
  • Free Bowling for family & friends
  • Free Food (when working 6 hours or more)
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance – 4 x annual salary
  • A day off for your birthday
  • Long Service Awards
Career Development

If you are looking for career development, then Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognize great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.