Service Centre Supervisor

4 weeks ago


Great Malvern, Worcestershire, United Kingdom Dept. of Recruitment Limited Full time
Position Overview

The Dept. of Recruitment Limited is seeking to appoint a Service Centre Supervisor on a permanent basis. This role presents a fantastic opportunity for a seasoned team leader or current manager eager for a fresh challenge. You will be part of a collaborative team environment with supportive management.

Working Schedule:

Monday to Friday from 08:30 to 18:00, and Saturday from 08:30 to 17:00, with one day off during the week.

Sunday is designated as a trading day, requiring attendance twice a month, with additional compensation provided on top of the annual salary.

Additional Benefits:

  • Monthly performance bonus.
  • NEST Pension Scheme.
  • Life Insurance coverage.
  • Provision of safety footwear and uniform.
  • Employee discounts.
  • Continuous training programs and opportunities for career advancement.

Key Responsibilities:

  • Adhere to company policies and procedures, including health and safety regulations, compliance, and inventory management.
  • Ensure exceptional customer service is delivered, minimizing complaints.
  • Achieve all sales objectives and key performance indicators (KPIs).
  • Maintain cleanliness and organization of the service centre and its equipment consistently.
  • Follow reasonable directives from regional managers, head office, or the board of directors.
  • Drive sales of products and services in line with established procedures.
  • Conduct recruitment and interviews for all centre staff.
  • Coordinate with head office and other departments.
  • Provide support to other centres as needed.
  • Identify training needs for staff to foster growth and development within the organization.
  • Be available for work during specified hours as determined by the company.

This is a permanent role, and a comprehensive CV will be required.



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