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Veterinary Client Service Team Lead

2 months ago

Great Malvern, Worcestershire, United Kingdom BluePearl Full time
About the Role

We are seeking a highly skilled and experienced Veterinary Client Service Supervisor to join our team at BluePearl. As a key member of our management team, you will be responsible for guiding the daily activities of the Client Services Team and ensuring seamless communication between Client Services and all areas of the hospital.

Key Responsibilities
  • Team Leadership: Provide guidance and support to the Client Service Team, ensuring they have the necessary tools and resources to deliver exceptional client service.
  • Communication: Foster strong relationships with clients, hospital staff, and management to ensure effective communication and collaboration.
  • Training and Development: Plan and execute initial training programs for new Client Service associates, ensuring they have the skills and knowledge to provide exceptional client service.
  • Scheduling and Staffing: Guide the Client Service Team Leader to schedule client service associates cost-effectively, ensuring sufficient staffing to meet client needs.
  • Client Feedback and Resolution: Meet with clients to discuss concerns and questions, and work with the team to resolve issues and improve client satisfaction.
  • Continuous Improvement: Identify areas for improvement and implement changes to enhance client service and hospital operations.
Why BluePearl?

We are a dynamic and growing company that values our associates and provides opportunities for growth and development. As a member of our team, you will have access to:

  • Competitive Compensation and Benefits: We offer a comprehensive benefits package, including medical, dental, vision, and life insurance options.
  • Professional Development Opportunities: We invest in our associates' growth and development, providing training and education opportunities to help you advance in your career.
  • Collaborative Work Environment: We foster a positive and supportive work environment, where associates can work together to achieve common goals.
What We Offer

We are committed to creating a diverse and inclusive work environment that values and respects all individuals. We are an equal opportunity employer and welcome applications from qualified candidates who share our values and commitment to excellence.