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Veterinary Client Service Supervisor

1 month ago


Great Malvern, Worcestershire, United Kingdom BluePearl Full time

Are you a passionate leader who is ready to make a difference in the lives of pets and their owners?

We are seeking a Veterinary Client Service Supervisor to join our team at BluePearl Pet Hospital in Malvern, PA. As a key member of our management team, you will be responsible for guiding the daily activities of the Client Services Team and ensuring seamless communication between Client Services and all areas of the hospital.

The ideal candidate will have excellent time management, follow-through, and organizational skills, as well as a passion for building successful teams that provide premier customer service and patient care.

As a Veterinary Client Service Supervisor, you will:

  • Plan, monitor, and ensure completion of the initial training program for new Client Service associates to ensure that we offer the highest possible level of personal care to meet each client's unique set of circumstances.
  • Guide the Client Service Team Leader to schedule client service associates cost-effectively to ensure the provision of sufficient staffing to meet and/or exceed client needs at every shift.
  • Be an integral member of the management team and the link between the client, the patient, and the caregivers, offering feedback to co-managers to identify specific issues that occur and may cause dissatisfied clients.
  • Clearly communicate with client service associates, one-on-one and in group settings, to ensure consistent understanding of new ideas, changes in protocol, policies, impending changes, and ongoing communication and feedback.
  • Coach client service associates to be continuously aware and proactive at anticipating and addressing client services and to seek assistance with escalated, stressful situations.
  • Plan and execute regularly scheduled team meetings.
  • Seek new ways to better serve clients through ongoing training opportunities, input from the Client Service Coordinators during regularly scheduled team meetings, and feedback from doctors and management on an ongoing basis.
  • Personally meet with clients to discuss concerns and questions regarding any aspect of services provided.
  • Other job duties as assigned.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a passionate leader who is ready to make a difference, we encourage you to apply for this exciting opportunity.