Veterinary Receptionist

3 weeks ago

Great Malvern, Worcestershire, United Kingdom BluePearl Full time
About BluePearl

BluePearl is a leading provider of veterinary care, dedicated to delivering exceptional service and compassion to our patients and their families.

Job Summary

We are seeking a skilled and compassionate Veterinary Receptionist to join our team. As a key member of our hospital staff, you will be responsible for providing exceptional customer service, managing patient flow, and ensuring a smooth and efficient experience for our clients and their pets.

Key Responsibilities
  • Provide exceptional customer service to clients and their pets, responding to their needs and concerns in a timely and professional manner.
  • Manage patient flow, ensuring that patients are seen in a timely and efficient manner, and that all necessary paperwork and documentation is completed accurately and thoroughly.
  • Assist with scheduling appointments, managing waitlists, and communicating with clients regarding appointment availability and wait times.
  • Maintain accurate and up-to-date records of patient information, including medical history, treatment plans, and billing information.
  • Collaborate with veterinary staff to ensure that patients receive the highest level of care and attention.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum of 1 year of experience in a veterinary or medical setting, preferably in a reception or customer service role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, staff, and other stakeholders.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Basic computer skills, including proficiency in software applications such as Microsoft Office and electronic medical records systems.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.
  • A comprehensive training program, including on-the-job training and ongoing education and development opportunities.
  • A collaborative and supportive work environment, with a team of experienced and dedicated professionals.
  • The opportunity to work with a leading provider of veterinary care, with a reputation for excellence and a commitment to delivering exceptional service and compassion to our patients and their families.

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