Technical Support Specialist

2 weeks ago


Fareham, Hampshire, United Kingdom Morgan Gray Full time
Technical Support Engineer Opportunity

A globally renowned technology OEM, Morgan Gray, is seeking a skilled Technical Support Engineer to join their team at their site in Fareham. This customer-facing role involves efficiently resolving product-related enquiries and providing first and second-line support for a range of electromechanical products.

Key Responsibilities:
  • Provide first and second-line support for telephone enquiries associated with electromechanical products.
  • Evaluate and escalate faults, symptoms, and potential resolutions to relevant technical teams.
  • Deliver product training sessions for 3rd-party resellers and distributors via on-site and webinar formats.
  • Collaborate with R&D engineering teams to provide technical feedback and drive product improvements.

To be considered for this position, candidates must possess proven experience in a customer-facing role and some experience in electrical, electronic, or hardware repair and diagnostics. A technical qualification in engineering, IT, or a related discipline is also advantageous.

This full-time, permanent role offers a competitive salary, a substantial benefits package, including 33 days' holiday, a discretionary annual bonus, company pension scheme, private medical cover, life insurance, and an electric car scheme.



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