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IT Service Desk Analyst
2 months ago
Job Summary:
The IT Service Desk Analyst will be the primary point of contact for IT-related issues and requests across Gatwick Airport. This role requires excellent communication and problem-solving skills to provide timely and effective support to both internal and external customers.
Key Responsibilities:
- Provide first-line support for IT incidents and requests, ensuring timely resolution and communication with customers.
- Collaborate with internal resolver teams and external third-party suppliers to resolve complex issues.
- Develop and maintain knowledge of IT systems, processes, and procedures to provide accurate and effective support.
- Participate in on-call rotations to provide 24/7 support for critical IT systems.
- Contribute to the development and implementation of IT service management processes and procedures.
Requirements:
- Strong understanding of IT service management principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment with multiple priorities.
- Knowledge of IT service management tools and technologies.
- Experience with incident and problem management processes.
What We Offer:
Gatwick Airport offers a dynamic and supportive work environment, with opportunities for professional growth and development. We are committed to providing our employees with the tools and resources needed to succeed in their roles.
