Help Desk Operations Specialist

3 weeks ago


Horley, Surrey, United Kingdom Air Partner Full time
About the Role:

We are seeking a talented Help Desk Analyst to join our Technology team at Air Partner Group. As a Help Desk Analyst, you will provide exceptional customer support to our clients, ensuring that their technology needs are met and their experience is positive.

Your Key Responsibilities:
  • Provide timely and effective support to clients via phone, email, and chat.
  • Resolves technical issues and provides solutions to clients.
  • Collaborate with internal teams to ensure seamless support and resolution of issues.
  • Document and track client interactions and issues.
  • Contribute to the development of knowledge base articles and procedures to improve support processes.

About You:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in a Help Desk or Technical Support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

Apply Now:
If you are a motivated and customer-focused individual who is passionate about providing exceptional support, please submit your application, including your resume and a cover letter, to [insert contact information].

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