Assistant Change Coach

4 weeks ago

Brighton, Brighton and Hove, United Kingdom Maximus Full time

Job Title: Assistant Change Coach

About the Role:

We are seeking an experienced and motivated Assistant Change Coach to join our team at Maximus. As an Assistant Change Coach, you will play a vital role in supporting our Change Coaches in delivering high-quality employment services to our customers.

Key Responsibilities:

  • Assist Change Coaches in conducting programme induction sessions, running Job Clubs, and undertaking troubleshooting activities to ensure individuals sustain employment.
  • Make outbound calls to engage participants following referral to the programme.
  • Conduct welcome/introduction meetings for small groups or individuals, gathering identification evidence and completing all necessary start administration requirements for DWP and ESF.
  • Undertake initial assessments with customers, update records, and book them onto follow-up meetings with their designated Change Coach.
  • Sensitively handle customer concerns about joining an employment programme or returning to work.
  • Organise and undertake Job Club activities either at central hubs or outreach locations (including job search, preparing CVs, talks from employers, etc.).
  • Support in organising bulk recruitment campaigns for specific employers.
  • Provide information, advice, and guidance for customers and employers who access Pluss through the 0800 number.
  • Undertake visits to employers to resolve 'settling-in' issues when a customer starts work.
  • Assist with customers' employment training needs, including travel training.
  • Be mindful of health & Safety within the customer's workplace and actively promote and report (if appropriate) to ensure a safe working environment for all customers.
  • Maintain accurate customer records that are compliant with quality procedures.
  • Support Change Coaches (CC) in re-engaging with disengaged customers.
  • Support CCs with additional activities, e.g., bus fares, follow-up Did not attends, etc.
  • Support CCs with mandating paperwork.
  • Deal with day-to-day responsibilities of the office maintenance (e.g., post, stationery supplies, booking of interpreters/taxis, processing of paperwork).
  • Work flexibly, supporting all activities of a team as directed by the Contract Manager.
  • Proactively participate in continuous improvement activities to ensure that the service continues to deliver excellent customer service.
  • Work from local hubs and community outreach locations to increase service accessibility.
  • Work flexibility, which may include evenings and weekends, as well as being based in different hub locations when required.
  • To actively and positively promote Pluss, its vision, and values at all times. To include targeted marketing activities, such as networking, attendance at events, and public relations activity, in line with the Pluss Marketing Strategy.
  • Uphold safeguard and promote the organisation's values and philosophy, relating particularly to ethics, integrity, corporate, social responsibility, equal opportunities, and diversity, as referenced in the company policy and values standards.
  • Responsibility to act on any issues of concern in relation to Safeguarding Adults and Children. This requires adhering to and acting on Pluss policies and procedures.
  • Uphold and comply with Data Protection and confidentiality standards.

Requirements:

  • Empowers and Inspires Others
  • Adaptable and Resilient
  • Communication
  • Analytical Thinking & Problem Solving

Knowledge, Experience, and Skills:

  • Demonstrates effective questioning skills, including probing and challenging
  • Experience of an outcome-driven environment
  • Experience in the use of ICT systems
  • Understanding of how to affect positive behaviour change

Education/Training:

  • GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience
  • Willingness to undertake any relevant training in order to develop within the role

Other Relevant Factors:

  • Commitment to develop and implement equal opportunities policy and anti-discriminatory practices in employment and service delivery
  • Ability to work within Corporate Policy, Procedures, and Health & Safety legislation
  • Commitment to the Company's safeguarding protocols

Physical:

  • Ability to carry out the duties of the job with reasonable adjustments when necessary
  • Ability to meet the mobility requirements of the job
  • Eligible to Work in the UK status

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