Assistant Change Coach

1 month ago


Brighton, Brighton and Hove, United Kingdom Maximus Full time

Job Summary

We are seeking a highly motivated and experienced individual to join our team as an Assistant Change Coach. As a key member of our team, you will play a vital role in supporting our customers in achieving their employment goals.

About the Role

The Assistant Change Coach will work closely with our Change Coaches to deliver high-quality support services to our customers. This will involve conducting programme induction sessions, running Job Clubs, and undertaking troubleshooting activities to ensure individuals sustain employment.

Key Responsibilities

  • Engage with customers through outbound calls to encourage participation in our programmes.
  • Conduct welcome and introduction meetings for small groups or individuals, gathering necessary information and completing start-up administration requirements.
  • Undertake initial assessments with customers, update records, and book follow-up meetings with designated Change Coaches.
  • Handle customer concerns sensitively and provide guidance on joining employment programmes or returning to work.
  • Organise and lead Job Club activities, including job search, CV preparation, and talks from employers.
  • Support bulk recruitment campaigns for specific employers and provide information, advice, and guidance to customers and employers.
  • Visit employers to resolve 'settling-in' issues when a customer starts work.
  • Assist with customers' employment training needs, including travel training.
  • Maintain accurate customer records and support Change Coaches in re-engaging with disengaged customers.

Requirements

  • Effective questioning skills, including probing and challenging.
  • Experience in an outcome-driven environment.
  • Experience in using ICT systems.
  • Understanding of how to affect positive behaviour change.

What We Offer

As a member of our team, you will have the opportunity to work with a global organisation that specialises in providing health and employment services. You will be part of a team that makes a real difference in people's lives, and you will have the chance to develop your skills and experience in a dynamic and supportive environment.

How to Apply

If you are a motivated and experienced individual who is passionate about supporting people in achieving their employment goals, we encourage you to apply for this exciting opportunity.



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