Assistant Change Coach
4 weeks ago
Job Summary
We are seeking a highly motivated and experienced individual to join our team as an Assistant Change Coach. As a key member of our team, you will play a vital role in supporting our customers in achieving their employment goals.
About the Role
The Assistant Change Coach will work closely with our Change Coaches to deliver high-quality support services to our customers. This will involve conducting programme induction sessions, running Job Clubs, and undertaking troubleshooting activities to ensure individuals sustain employment.
Key Responsibilities
- Engage with customers through outbound calls to encourage participation in our programmes.
- Conduct welcome and introduction meetings for small groups or individuals, gathering necessary information and completing start-up administration requirements.
- Undertake initial assessments with customers, update records, and book follow-up meetings with designated Change Coaches.
- Handle customer concerns sensitively and provide guidance on joining employment programmes or returning to work.
- Organise and lead Job Club activities, including job search, CV preparation, and talks from employers.
- Support bulk recruitment campaigns for specific employers and provide information, advice, and guidance to customers and employers.
- Visit employers to resolve 'settling-in' issues when customers start work and provide support with employment training needs.
- Maintain accurate customer records and support Change Coaches in re-engaging with disengaged customers.
- Work flexibly to support team activities and participate in continuous improvement initiatives to ensure excellent customer service.
Requirements
- GCSE or equivalent in English and Maths at grade 'C' or above or equivalent qualification or experience.
- Experience of working in an outcome-driven environment and using ICT systems.
- Understanding of how to affect positive behaviour change and knowledge of the barriers to employment and the welfare to work agenda.
What We Offer
As a member of our team, you will have the opportunity to work with a global organisation that specialises in providing health and employment services. You will be part of a team that makes a real difference in people's lives and have access to training and development opportunities to help you grow in your career.
Working with Us
At Maximus, we are committed to delivering excellent customer service and making a positive impact in our communities. We value diversity and inclusion and are an equal opportunities employer.
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