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Customer Service Specialist

2 months ago

SouthendonSea, Southend-on-Sea, United Kingdom Reed Full time
Customer Service Representative

We are seeking a highly skilled and motivated Customer Service Representative to join our team at Reed. As a key member of our customer service team, you will be responsible for providing exceptional customer service and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Provide high-level customer service to clients via phone, email, and in-person
  • Resolve customer complaints and issues in a fair and efficient manner
  • Liaise with insurance providers to resolve claims and renewals
  • Manage customer relationships and build trust through effective communication
  • Perform general administrative tasks to support the team

Requirements:

  • Excellent communication and interpersonal skills
  • Positive and enthusiastic attitude with a strong customer service ethos
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Confidence on the telephone and ability to handle customer complaints
  • Strong problem-solving skills and ability to think critically

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.