Customer Service Representative
3 weeks ago
We are seeking a skilled Customer Service Advisor to join our dynamic team at a London local authority. As a key member of our customer service centre, you will be responsible for providing prompt and supportive assistance to residents via phone, email, web, and social media.
Key Responsibilities:- Act as the first point of contact for residents, providing accurate and timely information and assistance.
- Direct more complex queries to the relevant departments, ensuring smooth transitions and excellent customer service.
- Collect and manage detailed information to assist specialist teams in resolving issues beyond the scope of the customer service centre.
- Use council systems to provide key information and services, including rent statements, payments, repairs, and appointments.
- Stay informed on policies and procedures to address common service requests effectively, improving customer satisfaction.
- Conduct telephone surveys, recording responses for further analysis.
- Keep customer data up to date to enhance service delivery.
- Operate in a performance-driven environment, hitting SMART targets and achieving high levels of customer satisfaction.
- Demonstrable experience within customer service support (telephone, webchat, email, and face-to-face) is essential.
- Experience working in a local authority, housing, or housing repairs environment is an advantage.
We offer a competitive hourly rate and a dynamic work environment. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
-
Customer Service Representative
7 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Pertemps TM Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly skilled Customer Service Representative to join our team at Pertemps TM. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional customer service and support.Key Responsibilities:Provide accurate and detailed records of...
-
Customer Service Representative
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our dynamic team at Ventrica. As a key member of our contact centre, you will be the first point of contact for our customers, providing exceptional support and guidance through various communication channels.Key Responsibilities:Provide outstanding customer...
-
Customer Service Representative
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Ventrica. As a key member of our contact centre, you will be the first point of contact for our customers, providing exceptional support and guidance through various communication channels.Key Responsibilities:Provide outstanding...
-
Customer Service Representative
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £25,000 - £35,000We are seeking a Customer Service Representative to deliver excellent service and support to our customers.Key Responsibilities:Engage with customers to provide service and support.Participate in all aspects of the operational workflow.Collaborate with team members to meet and exceed goals.Requirements:High school diploma or equivalent.Experience in customer...
-
Customer Service Representative
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative - DutchWe are seeking a highly skilled and ambitious customer service representative to join our team at Ventrica.As a customer service representative, you will be the first point of contact for our customers, providing outstanding service across telephone, social media, webchat, and email.You will be responsible for...
-
Customer Service Representative
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Ventrica. As a key member of our contact centre, you will be the first point of contact for our customers, providing exceptional support and guidance on behalf of our valued client Tommee Tippee.Key Responsibilities:Provide...
-
Customer Service Representative
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled Customer Service Representative to join our dynamic team at Ventrica. As a key member of our contact centre, you will be the first point of contact for our customers, providing exceptional support and guidance on behalf of our valued client Tommee Tippee.Key Responsibilities:Provide...
-
Customer Service Representative
2 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £25,000 - £35,000beBee Professionals is looking for dedicated team members to join our vibrant team. As a customer service representative, you will engage with customers, provide support, and participate in operational workflows.Responsibilities:Engage with customers, providing service and support.Participate in all aspects of the operational workflow.Collaborate with team...
-
Customer Service Representative
7 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative - SpanishThe Role/Candidate:We are seeking a highly ambitious customer service representative who is fluent in Spanish and has a genuine passion for delivering excellent customer service.As a customer service representative, you will be the first point of contact for all customer queries and will be responsible for providing...
-
Customer Service Representative
2 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role will involve providing exceptional support to our customers, ensuring their queries are resolved efficiently and effectively.The ideal candidate will have previous experience in customer support, be computer literate, and possess...
-
Customer Service Representative
7 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative - FrenchWe are seeking a highly motivated and ambitious customer service representative to join our team. As a customer service representative, you will be the first point of contact for all customer queries, providing outstanding service across telephone, social media, webchat, and email.Key Responsibilities:Have a 'can do'...
-
Customer Service Representative
7 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative - DutchWe are seeking a highly motivated and ambitious customer service representative to join our team.As a customer service representative, you will be the first point of contact for all customer queries, providing outstanding service across telephone, social media, webchat, and email.You will be a brand ambassador for your...
-
Customer Service Representative
7 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Genting Casinos Full timeCustomer Service Role at Genting CasinosWe are seeking a skilled Customer Service Representative to join our team at Genting Casinos. As a key member of our hospitality team, you will be responsible for delivering exceptional customer experiences in our bars and restaurants.Key Responsibilities:Provide outstanding customer service, adhering to company...
-
Customer Service Representative
3 days ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative - DutchWe're seeking a highly ambitious customer service representative who can deliver exceptional service in Dutch.As a key member of our team, you'll be responsible for providing outstanding customer support across various channels, including telephone, social media, webchat, and email.To succeed in this role, you'll need...
-
Customer Service Representative
2 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Dovetail HRS Full timeAbout the Role:The Customer Service Representative will play a pivotal role in ensuring the efficient operation of the customer care team. As a key member of the team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective customer service and supportResolve customer...
-
Customer Service Representative
2 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers in Southend-on-Sea, UK. As the first point of contact, you will handle incoming queries, provide accurate information, and resolve issues efficiently.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...
-
Customer Service Representative
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled and passionate Customer Service Representative to join our dynamic team at Ventrica. As a key member of our contact centre, you will be the first point of contact for our customers, providing exceptional support and guidance on behalf of our valued client Tommee Tippee.Key...
-
Customer Service Representative
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative OpportunityWe are seeking a highly skilled and passionate Customer Service Representative to join our dynamic team at Ventrica. As a key member of our contact centre, you will be the first point of contact for our customers, providing exceptional support and guidance on behalf of our valued client Tommee Tippee.Key...
-
Customer Service Representative
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom beBee Professionals Full time £20,000 - £25,000We are looking for a Customer Service Representative to provide excellent customer service and support the store's operations in Southend-on-Sea, United Kingdom.Key Responsibilities:Provide product knowledge and advice to customers.Greet and assist customers with product selection.Operate the cash register and handle transactions.Maintain the store's visual...
-
Customer Service Representative
1 week ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Ventrica Full timeCustomer Service Representative - FrenchWe are seeking a highly ambitious customer service representative who is fluent in French and has excellent communication skills.As a key member of our team, you will be responsible for providing outstanding customer service across telephone, social media, webchat, and email.Key Responsibilities:Provide a 'can do'...