Customer Service Representative

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Pertemps Full time
Customer Service Advisor

We are seeking a skilled Customer Service Advisor to join our dynamic team at a London local authority. As a key member of our customer service centre, you will be responsible for providing prompt and supportive assistance to residents via phone, email, web, and social media.

Key Responsibilities:
  • Act as the first point of contact for residents, providing accurate and timely information and assistance.
  • Direct more complex queries to the relevant departments, ensuring smooth transitions and excellent customer service.
  • Collect and manage detailed information to assist specialist teams in resolving issues beyond the scope of the customer service centre.
  • Use council systems to provide key information and services, including rent statements, payments, repairs, and appointments.
  • Stay informed on policies and procedures to address common service requests effectively, improving customer satisfaction.
  • Conduct telephone surveys, recording responses for further analysis.
  • Keep customer data up to date to enhance service delivery.
  • Operate in a performance-driven environment, hitting SMART targets and achieving high levels of customer satisfaction.
Requirements:
  • Demonstrable experience within customer service support (telephone, webchat, email, and face-to-face) is essential.
  • Experience working in a local authority, housing, or housing repairs environment is an advantage.

We offer a competitive hourly rate and a dynamic work environment. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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