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Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at Fusion Lifestyle. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.
Key Responsibilities:
- Provide a warm and welcoming service to customers, responding to their needs and resolving any issues promptly and professionally.
- Manage customer sales and bookings, ensuring accurate and efficient processing of transactions.
- Drive sales and customer retention, promoting our services and products to customers.
- Assist in the development of programming, identifying opportunities to meet customer demands and preferences.
- Manage complaints in a sensitive and professional manner, escalating where necessary to the relevant team members.
- Process and prepare food and drink orders, assisting with service when required.
- Present and sell food and drink stock to customers, ensuring a high level of customer satisfaction.
- Conduct basic record keeping tasks, such as temperature checks and wastage records.
What We Offer:
We offer a competitive rate of pay, attractive employee benefits, and opportunities for training and development. As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering exceptional customer service and driving business success.
Fusion Lifestyle is a registered charity, dedicated to bringing health and wellbeing to communities across the UK. We are committed to investing in our people and our communities, and we are excited to welcome a new team member who shares our passion for customer service and our commitment to excellence.
