Service Excellence Specialist

3 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom beBee Professionals Full time £22,000 - £28,000

beBee Professionals is seeking a Service Excellence Specialist to deliver exceptional customer service in our Southend-on-Sea office. As a key member of our team, you will be responsible for handling customer inquiries, providing product information, and resolving issues efficiently.

Key Responsibilities:

  • Handle customer inquiries via phone, email, and chat.
  • Provide product and service information to customers.
  • Resolve customer complaints and escalate when necessary.
  • Process customer orders and manage account information.
  • Keep records of customer interactions and follow-up tasks.

Requirements:

  • Previous experience in customer service is preferred.
  • Excellent communication and problem-solving skills.
  • Ability to handle high-volume queries while maintaining attention to detail.
  • Proficiency in Microsoft Office and CRM systems.

Benefits:

  • Competitive salary with performance-based incentives.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • Supportive work environment with clear career progression.


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