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Executive Lounge Training Supervisor

2 months ago

Manchester, United Kingdom Aspire Airport Lounges Full time
Position Overview

Are you eager to play a pivotal role in one of the most dynamic sectors within Travel & Hospitality?

If you are passionate about providing exceptional guest experiences, leading teams in the hospitality industry, and enjoy engaging with diverse individuals daily, this position may be ideal for you.

At Aspire Executive Lounges, we bring over 35 years of award-winning hospitality expertise, operating as Europe's largest executive lounge brand, serving more than 5 million guests annually across 80 lounges, which translates to over 14,000 visitors each day.

We are committed to delivering remarkable customer experiences, enhancing travel sophistication, and fulfilling our promise of 'the perfect start'.

We invite candidates to explore an exciting opportunity to join a high-performing team of hospitality professionals, dedicated to continually enhancing the Aspire Executive Lounge experience and achieving our goal of being the premier lounge provider worldwide.

Role Summary: The Executive Lounge Training Supervisor will report to both the General Manager and the Senior Regional Training Officer, supporting the entire local lounge team by executing the training function, from classroom-based induction for new hires to practical training in the lounge environment. In this capacity, you will serve as a senior leader within the lounge, ensuring that each team member meets and exceeds guest expectations by adhering to our training, safety, and hygiene protocols. Collaborating with the Lounge Regional Training structure, you will ensure compliance with all mandatory and regulatory training requirements, maintaining fully auditable records.

Key Responsibilities
  • Deliver both classroom and on-the-job training in alignment with global and local standards.
  • Coach, mentor, and develop both new and existing staff by providing constructive feedback to enhance performance and behavior.
  • Lead by example, serving as a role model for staff and addressing performance issues as they arise.
  • Facilitate the induction process for new employees.
  • Continuously assess employee performance to ensure competence and confidence in their roles.
  • Ensure adherence to company standards and policies.
  • Maintain compliance within the lounge, ensuring recurrent training is current.
  • Regularly communicate with the Senior Regional Training Officer to discuss training needs within your lounge.
  • Update the training database to reflect compliance accurately.
  • Assist with coverage for team leaders and other related responsibilities as needed.
  • Provide professional day-to-day leadership to the lounge team, ensuring the highest standards of health and safety, quality, customer service, and security are consistently met.
  • Proactively support operations to optimize effectiveness, championing service, dietary, and allergen information.
  • Take personal responsibility to ensure the team delivers exceptional service consistently, minimizing health and safety incidents.
  • Engage in effective communication and collaboration to motivate others.
Essential Skills:
  • Ability to communicate clearly to help team members understand the company's strategy and objectives.
  • Capability to build positive and trusting relationships.
  • Foster a culture of innovation to empower teams to achieve agility.
  • Encourage flexibility and adaptability to manage contingency effectively.
  • Provide feedback on operational results to uphold service standards consistently.
Key Performance Indicators
  • Health & Safety Compliance
  • Customer and Employee Satisfaction
  • Training Compliance Rates
  • Labour Costs and Sales Control
Qualifications
Qualifications and Competencies
  • Experience in the aviation sector, preferably in an operational capacity.
  • Willingness to work various shifts, including days, evenings, nights, weekends, and holidays.
  • Prepared to undertake iLead and Level 3 training qualifications post-appointment.
  • Fluent in spoken and written English (additional languages are advantageous).
  • A strong desire to lead and develop teams and individual team members.
  • Ability to travel as required within the lounge network.
The responsibilities outlined are not exhaustive and are intended to provide a framework for the role, which may vary based on location and customer requirements.

Benefits:
  • Complimentary parking while at work.
  • Industry-recognized food safety training and qualifications to FSA Level 3.
  • Access to professional development opportunities through the Aspire Hospitality Academy.
  • Comprehensive employee recognition program.
  • Supervisory training opportunities.
  • Complimentary meals and soft drinks during shifts.
  • Uniform provided.
  • Participation in the Swissport pension scheme with options for self-contribution.
  • 24-hour employee assistance program.
  • Discounted retail options, varying by airport outlet.
  • Discounted access to the Aspire lounge network for family and friends.